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Listen to Real Calls

Most emergency calls only require assistance from family members or neighbors, with no need for paramedics. However, our dispatchers are ready to handle all situations and levels of severity, to take care of your loved ones needs. Listen to real calls from real Bay Alarm Medical customers in different situations.

Customer is in physical pain and needs immediate emergency help

Bay Alarm Medical saves the life of a customer that needs help breathing

Customer falls but only wants to contact a family member (instead of 911)

America’s #1 Rated Medical Alert Provider

Bay Alarm Medical’s SOS All-In-One with Fall Detection system works on a 4G LTE network, which provides the higher bandwidth needed for more accurate location tracking and better coverage nationwide. The system includes an automatic fall detection button, a neck lanyard, a wearable button with a magnetic attachment and a wristband. The wearable button is lightweight and compact enough to fit comfortably on a keychain, or as a bracelet or necklace.

Nicole Gregory | Contributor, Forbes Health

If you have health issues or have a loved one that may need immediate medical attention, consider an emergency response solution from Bay Alarm Medical. The In-Home Medical Alert System uses your existing landline and installs in seconds, and offers an extra-large help button and clear hands-free two-way audio. Its landline, cellular, and fall detection coverage are a bit more expensive than the competition, but the system delivered the fastest overall response times and the best portable help button range in our tests. That makes it our Editors' Choice for in-home medical alert systems.

John R. Delaney | Contributing Editor, PCMag

Bay Alarm Medical has the fastest average response time of any company we reviewed, at an average of 10 seconds, meaning that customers get the help they need sooner than with other companies. Bay Alarm Medical also scored highly in this category thanks to its generous 30-day free trial period, easy-to-navigate website with a live customer service chat feature, and its A+ rating from the Better Business Bureau.

Christopher Norman, GNP | Senior Care Expert Contributor, Caring.com

Overall, Bay Alarm Medical offers affordable and streamlined on-the-go and in-the-home medical alert systems and services that help seniors live more comfortably. With plenty of affordable add-on accessories and versatile on-the-go options ranging from the GPS help button to an SOS smartwatch — there’s a device that fits every unique need. As a family-owned business for decades, they’ve provided life-saving medical alert systems to over 100,000 customers and live by their code of ethics to provide transparency and protection for aging adults.

Amie Clark | Co-Founder & Senior Editor, TheSeniorList

Some medical alert smartwatches require a smartphone, but the Bay Alarm SOS Smartwatch is functional all on its own. It has two-way calling, so if you press the help button, you can talk directly to the dispatcher through the smartwatch (and you can also talk to your loved ones). It also features location tracking and a built-in step tracker. The battery life ranges from six to 18 hours, depending on usage, and the device is water resistant with a rating of IP67.

Kim Wong-Shing | Senior Associate Editor, CNET

Google Rating
4.8
Based on 12435 reviews
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All was great ! Thank you for your assistance
Jewel Crofoot
Jewel Crofoot
23:26 12 Sep 24
Very detailed oriented service company. Very impressed! All cellular no need of landline.
Exceptional service and devices!
Alberto Llanes
Alberto Llanes
21:31 12 Sep 24
Deena was great!
Jenny Kattlove
Jenny Kattlove
18:39 12 Sep 24
with thier help it was easy to setup.
Kelvin Clark
Kelvin Clark
16:51 12 Sep 24
Great service in the remedy of a malfunction in testing my parents' alarm system. Minimal time to take care of everything and the tech was persistent in making certain that everything was in working... order. This is a great company.read more
Kristin DeVries
Kristin DeVries
13:53 12 Sep 24
Very receptive staff offering info and patient in giving explanations
Janet Blackburn
Janet Blackburn
12:24 12 Sep 24
I'm incredibly happy with this service. My parents and I live a few hours apart, and getting devices for them has helped me be a little less stressed each day. The device works very well, perhaps too... well as my dad has accidentally pushed it a few times when patting his chest. The employees at the response center are quick and courteous. There are probably cheaper devices and services, but I went with Bay Alarm due to reviews in Consumer Reports. I have no regrets. Support is great as well. Quick and helpful responses.read more
Listener
Listener
22:38 11 Sep 24
Jasmine was fantastic in answering all my questions today and was so patient with walking me through re-setting the system for my mother. I’m so grateful for and feel so secure knowing Bay Alarm... Medical is there for my mother.read more
Darija Francesco
Darija Francesco
22:16 11 Sep 24
I think that Destiny had a tougher time with this one!She was wonderful, patient, professional, and very knowledeable!!!Thank you - Craig
Craig Nelson
Craig Nelson
21:33 11 Sep 24
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Google Rating
4.8
Based on 12425 reviews
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