Bay Alarm Medical

Effective 03/30/2015

Your privacy is important to us. We are not in the business of selling or otherwise sharing information about our customers. Bay Alarm Medical ("BAM") will, subject to the disclosure obligations described below, strictly maintain the privacy of the personal information you share with us, and adhere to applicable law regarding privacy. We will need certain information to provide or modify services, change subscriber call list information, and fulfill orders for new equipment, products and services. This privacy policy covers the site www.bayalarmmedical.com.

Bay Alarm Medical has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program does not cover information that may be collected through downloadable software. The TRUSTe program covers only information that is collected through this Web site, www.bayalarmmedical.com.

TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at cs@bayalarmmedical.com or 1-877-522-9633. If you are not satisfied with our response you can contact TRUSTe here.

We do not collect personal information about you except when you specifically and knowingly provide it to us. You expressly authorize BAM to disclose information contained on forms you may fill out (either on this web site or in paper form) that request personal information such as your name, address, telephone number, medical history, medications, email address etc., or information you give us orally via telephone or via the two-way audio feature of the personal emergency response system to emergency personnel (e.g. physicians or other health care providers, paramedics, fire department, ambulance services) who may be notified of a possible emergency or contacts/responders you have listed and provided to us. BAM does not provide any health services, including without limitation, diagnosis, treatment or medical advice. We only notify emergency personnel and other contacts/responders of a system activation and forward information you have provided to us. BAM does not verify or validate the accuracy or completeness of any information you have provided to us.

We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell your personal information to third parties.

We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.

Our shopping cart is hosted by our e-commerce solutions provider. They host our ordering system and collect your billing information directly from you for the purpose of processing your order. This company does not use this information for any other purpose.

You understand and agree that in conjunction with employee training, quality control and the provision of services, we may monitor and/or electronically record audio related to monitored activity at your location, as well as conversations with you, emergency services providers, and your contacts/responders. You consent to us using information about you to (i) administer services, offer you new products or services, enforce the terms of the agreement between you and us, prevent fraud and respond to regulatory and legal requirements, (ii) respond to a subpoena or other such legal process, and (iii) use and share aggregate customer information and statistics that do not include information that identifies you personally. You agree that we may contact you by telephone, facsimile, e-mail or other Internet facilities, with respect to the system and services we provide and new offerings of systems or services we may make available in the future.

Some of our pages utilize framing techniques to serve content to/from our partners while preserving the look and feel of our site. Please be aware that you are providing your personal information to these third parties and not to www.bayalarmmedical.com

To review and update your personal information to ensure it is accurate or if you no longer desire our service you may update or ask to have it removed by e-mailing us at cs@bayalarmmedical.com or calling 1-877-522-9633.

You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can contact us at (cs@bayalarmmedical.com).

We post customer testimonials/comments/reviews on our web site which may contain personal information. We do obtain the customer's consent via email prior to posting the testimonial to post their name along with their testimonial. If you wish to update or delete your testimonial, you can contact us at cs@bayalarmmedical.com.

Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at cs@bayalarmmedical.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

If you choose our referral service to tell a friend about our site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit our site. BAM stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Your friend may contact us at cs@bayalarmmedical.com to request that we remove this information from our database.

Technologies such as: cookies, beacons, tags and scripts are used by www.bayalarmmedical.com and our partners, affiliates, or analytics or service providers. These technologies are used in analyzing trends, administering the site, tracking users' movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use cookies for our shopping cart, to remember users' settings (e.g. language preference), for authentication. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

We use Local Storage Objects (LSOs) such as HTML5. Third parties with whom we partner certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML5, Various browsers may offer their own management tools for removing HMTL5 LSOs.

We partner with a third party ad network to either display advertising on our Web site or to manage our advertising on other sites. Our ad network partner uses cookies and Web beacons to collect non-personal information about your activities on this and other Web sites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

As it is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track user’s movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personal information. IP addresess are not tied to personal information.

We use a chat feature to assist you with providing accurate help and consultation with questions regarding our medical alert products and services. If our chat feature is offline we will collect your name and email address so that we may reply to your request. This information will be used to contact you at a later time to answer any questions regarding our products and services.

The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at cs@bayalarmmedical.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Our Site includes links to other Web sites whose privacy practices may differ from those of (Bay Alarm Medical). If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any Web site you visit.

Our Web site includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

We reserve the right to change our privacy policy from time to time as may be necessary due to changes in technology and law. We will post a prominent notice on our home page for several days whenever a material change is made prior to it becoming effective. We encourage you to periodically review this page for the latest information on our privacy policy.

If you have any questions regarding our privacy policy please call our Customer Service Center at 1-877-5BAYMED (1-877-522-9633).

Bay Alarm Medical
60 Berry Drive
Pacheco, CA 94553


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