What You Need To Know About Medical Alert System Warranties


July 3, 2018

Frequently Asked Question: “Does Bay Alarm Medical offer a warranty?” – See video transcript below

Video Transcript

Kristi H. out of Utah asked us “Does Bay Alarm Medical offer a warranty?”

Many of our callers ask about this topic. We’ll delve in and cover the details of how medical alert warranties work, and what exactly is covered under one.

First, I wanted to answer this question for you personally in a quick video:

Standard Warranty Plan

Well, the short answer to this question is YES.

Most medical alert systems come with a free standard warranty that will cover you in case of manufacturer defect and normal wear and tear, such as low battery.

Most medical alert base units (the box) and emergency pendants run off of batteries. These batteries may need replacing at some point. Usually your provider will send you free replacements as needed.

If for some reason your base unit isn’t functioning properly out of the box, most companies will send you a new one at no charge.

Here’s the bad news: If the base unit must be replaced due to things beyond our control like electrical power surges, theft, and loss, then the user will be charged the cost of the new equipment.

Do you enjoy saving money on your purchases and hate getting billed for unexpected large amounts later on? Most of us do, which is why you may want to ask your medical alert service provider if they offer any additional warranty plans.

Premier Protection Plan

Fortunately, many companies offer an additional warranty plan for a small one-time fee.

This plan will cover you from any unforeseen system damage (only excluding loss or theft) and may permit a free one-time full replacement of your system for the life of your service.

Some also come with a durable surge protector to prevent electrical damage, which is the most common type of damage that can occur to medical alert systems.

This can be a really wise investment for you. It can save you from having to pay upwards of $300 for damaged equipment.

You can see what is offered under our Premier Protection Plan here.

Do I Need A Warranty Plan?

Not everyone may need a warranty plan.

Here are a couple of questions to ask yourself or the person who’ll be using the device, to see if you might need to have a warranty plan in place:

  • Do you live in a high risk area that might be effected by storms, floods, hurricanes, tornadoes, fires, etc.?
  • Do you experience frequent power outages?
  • Is the person who’ll be using the device prone to episodes of clumsiness? (Think spills and knocking things over)
  • Are you unable to afford a couple-hundred-dollar’s worth of charges for damaged equipment?

If you answered mostly yes, you may want to discuss with your family about whether this would be a beneficial option for you. If not, you may not need to worry about adding a warranty plan to your service at this time. With our plan, you have up until your 14th day of service to add on the Warranty Plan.

Feel free to call us at 1-877-522-9633 if you’d like to purchase a warranty plan, or if you have any further questions about this or any other aspect of medical alert systems.


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