What Paperwork Is Included With My Medical Alert System?

carli_delacruz

March 5, 2013

Included with your medical alert equipment is some very important paperwork including your Customer Information Profile and your Service Agreement.

Pablo, one of our Customer Care Representatives, shows you what is included in the box with your order in this video.

Video Transcription

PABLO: Hello, my name is Pablo Nuno Ruiz from Bay Alarm Medical. I’m here to show you what you’ll receive in your box in terms of the paperwork that will come with your unit.

As you can see here, it will be right on top. First thing up is the cover letter that is just welcoming you to the service. Go ahead and read that over, it will have important information if you need to get in contact with us or have any questions.

Below that will be setup instructions for your unit. Just follow these simple instructions. It should take you about 5 minutes to get the unit setup. Again, if you have any questions you can contact us.

Below that will be a Vial of Life. This is a very important form that you should fill out with your medical information – any medication, allergies, or specific information that paramedics should know. You should keep that somewhere near your system or on your refrigerator door.

Below that will be your Customer Information Form, this is for your Emergency Contacts and any [home] access information that you may want to provide us with so that we can gain entry into your home.


This is a very important form that you should fill out with your medical information – any medication, allergies, or specific information that paramedics should know.


Below that will be your Service Agreement, this is just for you to review and sign, and return back with the Information Form. Go ahead and fill out one, sign the bottom, and keep the other one for your records.


Below that will be your Customer Information Form, this is for your Emergency Contacts and any [home] access information that you may want to provide us with so that we can gain entry into your home.


Below that will be the Notice of Cancellation. This is in case you need to return your equipment within the trial period. You can just read this over, send one back signed and dated with your equipment.

Below that, will be a notice to save your box in case you need to return your equipment. This is just so you do not have to look for another box, you can just use ours to send it back.

Just a reminder, you can refer a friend and get a free month of service. If you feel that they could use this service too, just let us know and we will sign them up. Once they’ve signed up, after a certain period, you and them will both qualify for a free month.

Also included will be a self-addressed stamped envelope that you can use to return your Info Form and Service Agreement.


You can refer a friend and get a free month of service.


If you have any questions, please give us a call at 1-877-522-9633, Customer Service.

Thank you!