Getting the Best Experience from Your Medical Alert Company

January 15, 2014

Portrait of an elder mother and daughter smiling outdoors

If you’re looking to buy a medical alert system for a friend or relative, you’re probably searching for a reliable system that fits your budget.

As customers ourselves, we often wish that customer service companies would be more transparent about their policies and how we can optimize our experience with them. Thus, we have decided to share with you our tips for getting the most out of your medical alert service.

If you follow the 3 easy tips below, you can save money and get the best experience possible for your loved one.


1. Know Before You Go

Ask if there are any membership discounts offered.
Many med alert providers will honor AMAC, AARP, or USAA memberships with a discounted service rate.

Choose a good time to sign-up.
If you sign up for service around national holidays you will have a better chance of receiving a substantial discount and any other special promotions that may only be available for a limited time.

Find out how long the service will be needed for.
If you just need the service for a month or two, don’t sign up for a long-term contract just to get the discounted rate.  Some companies require a 3-year contract. You may find it harder to get your money back when you end the service.

If you’re not sure about the length of time that service will be needed for, always opt for a flexible payment plan (like Monthly or Quarterly). Most likely, your provider will be happy to let you switch for the longer-term contract if you decide to do so at a later date.


2. During the Ordering Process

Check for any extra accessories that can make your loved one more comfortable.
Will they be more comfortable with a necklace-style emergency button or a wristband button? If you don’t know, ask your provider about their accessory return policy. Some will offer you a trial period so the user can try out the button and return it if they don’t like it. It can then be exchanged for another style of button.

Many of our customers choose to get both the wristband and necklace button so that they have more flexibility in changing from one to the other as they see fit.

Certain individuals may be uncomfortable with the idea of wearing an emergency button, but would still like to have 24/7 medical protection around the home. If that is the case, or if you simply want added protection, you should look into whether your company offers wall buttons.

Wall buttons come with self-adhesive and can be placed all around the home in locations where falls commonly occur such as the bathroom, bedroom, and kitchen. These can be placed near the floor so that they are easily accessible in an emergency.

Determine how the local EMS can enter the home in an emergency.
Before completing your order, make sure that your loved one has a hidden key, nearby neighbor with a key, garage code, or some way for the local paramedics to gain access to your loved one’s home. This way they won’t get stuck with an exorbitant fee for the fire dept having to break down the door to the home, and they won’t be delayed in getting the help they need.

Lockboxes are a safe and effective way to keep a spare key outside the home. You can read more about them here.

See if any additional protection services are offered.
Do grandma and grandpa tend to leave the stove accidentally on sometimes after cooking? Do they smoke in the house? If so, you may want to consider getting them monitored Smoke & CO detectors. Some companies will offer you a discounted monthly rate should you choose to bundle those services with their medical alert service.


3. After Ordering

Subscribe to your provider’s email list.
You’ll receive special offers only available to subscribers and get the chance to enter contests in which free months of service will be given away. You’ll want to follow their social networks like Twitter, Pinterest, or Facebook as well since they often have exclusive offers there too.

Ask about your provider’s Referral Program.
If you are happy with your service and know someone else who could benefit from having it, ask about your company’s Referral Program. If you refer a customer to your company you and your loved one may be eligible for free months of service.

Return to your provider’s website often.
Although a medical alert purchase may seem like a one-time deal, it is good to check back with your provider by visiting their website and social media networks every so often. Do this so you will be kept in the loop on any new deals or products that come out.
To conclude, please feel free to call our Customer Service line at 1-877-522-9633 or LiveChat anytime if you would like more information about medical alert systems. Our friendly customer service reps are standing by to answer your questions in a no-pressure environment.

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