Medical Alert Customers Targeted in Fraudulent Telemarketing
May 15, 2013
Bay Alarm Medical is currently investigating reports of fraudulent telemarketing calls to our customers. Please be aware of calls offering free home alarm systems and/or home installations.
From what we gather, these calls appear to be a scam that either attempts to switch a customer over to another company or tries to collect sensitive personal information from customers.
Some of our customers have contacted us about the calls because the sales techniques used seemed suspicious.
One customer said she was prompted to press a button to speak to a live sales representative. When she asked for more information about the service, the salesperson refused to answer questions until she agreed to provide personal information as part of a “qualification process.”
Please be advised that anyone who receives a call like that should hang up immediately. No legitimate company would ever cold call customers and expect them to share personal information before explaining the product or service being offered.
Others in the home medical alert and alarm monitoring industry are also concerned about these calls. The Medical Alarm Monitoring Association (MAMA) is following the issue closely and recently posted an alert on its website, noting, its “longstanding record of working against deceptive business practices,” the industry trade group’s board will be meeting to discuss the issue.
Consumers should research companies carefully before purchasing a service: particularly if the service is sold through unsolicited phone calls. Never provide bank or credit card information if you didn’t initiate the call. If you’re an existing customer of a home medical alarm company and receive one of these calls, end the call and contact us immediately.