Frequently Asked Quesitons Archives

15:43 21 Mar 18

Land line installation was simple (just plug into phone jack and wall outlet). Think the portable help buttons are a great idea. Placed them around the house so that the necklace wearing is optional, especially for someone adamant they will not wear one. Testing the unit once plugged in was simple,quick, and easy BUT suggest you have someone to help other than your elderly recipient. Customer service was great!

Jean Erwin

01:43 12 Feb 18

Very pleased with everything involved to set my 94 year old mother up the Bay Alarm Medical. The agent I spoke with on the phone was knowledgeable, helpful, and very patient in answering my questions. The device arrived quickly and was very easy to set up. All the contact agents during the setup process were also polite and patient, outlining expectations in an easy to understand manner. Shortly after setup, my mom experienced a power outage. She called and asked me whether the system was still working. I told her to press the Help button and they'd respond in a matter of seconds. And they did! She was very pleased that they were so quick and very helpful in explaining that she was still safe even if the power went out.What a great company - so glad we chose Bay Alarm Medical!

randy ridenhour

17:50 15 Mar 18

The Bay in home monitoring system most likely saved my mom's life on three different occasions. In two cases she had fallen (she is 92 and uses a walker) outside her home. Bay Alarm dispatchers called 911 and paramedics arrived very quickly. Contacts were notified quickly as well. On the third occasion she had a home invasion and pushed her pendant button and the Invaders left when the Bay Alarm dispatchers came on the monitor speaker and ask what the emergency was. My family is very thankful for Bay Alarm! Great service at an excellent price!

Eileen Kelly

21:31 23 Mar 18

I changed my phone service to Vonage and could not get my alert system to work so I thought I was going to need an upgrade. However while speaking with the customer service representative she said I didn't have it hooked up correctly. She walked me through the process and got me up and running. She spent somewhere between 20 and 30 minutes on the phone with me. I really appreciated the time and help she gave me. I have been with Bay medical for about two years and a couple of weeks ago I inadvertently set the alarm off. Well a little while later the ambulance service was at my door and my son and daughter were frantically calling me so the moral of that story is the system really does work. Having this alert system gives me great comfort. I would definitely advise anyone living alone to seriously consider a medical alert system.

Edward Vila

16:26 20 Feb 18

Have used Bay Alarm service for my elderly dad for over 2 years now. He has worn the pendant and also had the manual alarm button to use with one touch. Over this time he has activated his alarm multiple times, including several falls in which his pendant sensor alerted the Bay Alarm to call, and subsequently send EMS.This company is awesome . Their phone operators are courteous, experienced and extremely proactive in providing prompt attention and follow through to ensure my dad's safety.I highly recommend Bay Alarm to anyone considering for an elderly loved one.

Charles Di Bari

19:36 30 Mar 18

This is an updated review. I am moving out of the area and I needed to know if I can continue to use Bay Alarm. And, also, I am contemplating not having a land line when I move, so I needed to know all the ramifications, etc. The lady who helped me was excellent. She listened to all my questions and answered them very well. Her explanations were detailed and by the time the call ended, I felt very comfortable that I knew what to expect when I move. She very much deserves a solid 5 star rating. Also, I want to commend Bay Alarm on the excellent service they have given me the past several months. Everything worked as advertised. I was able to communicate with them even when outside of my house, etc. I usually test the system once a week and they are always very polite and concerned about how I'm doing and whether or not I'm OK. I plan on continuing with Bay Alarm when I move, and I whole heartedly recommend Bay Alarm to anyone who is in need of their service.

Helen Ward

17:22 04 Apr 18

We’ve only had service for a couple months (for my mother), and couldn’t be happier! Staff is very professional and patient. Price is a better value compared to other companies that I researched - I paid for 6 months and received a free lock box that contains a key to her door for First Responders. My mom has accidentally activated her alarm a few times, and they are VERY QUICK to respond. On one of the accidental activations, my mom had removed her hearing aid for bed and could not hear the agent. They followed protocol to a “T” and called 9-1-1 and then called me. I am very comfortable leaving my mom alone, knowing that Bay Alarm has their ears on for her 24/7!!!!

Corey Roos

15:57 20 Apr 18

My experience with Bay Alarm Medical, at this point, is purely online. I was looking for additional information for a family member. The associate that chatted with me, Kelly, was more than helpful.She was informative, knowledgeable, quick to respond and had an amazing sense of humor. She was able to answer every single one of my questions with little to no delay and in a concise manner. She is an absolute asset to the company. If she is any indication of the type of people you employ, you'll have my business in an instant if I can convince my relative to put one of your devices on.

Michelle Charbonnet

02:17 21 Apr 18

Excellent system ! Great people ! Outstanding service ! Mom and I are both very impressed with the quality of the devices she received, the friendly and professional way our questions were answered, and the helpfulness of the customer service team as they allowed us to test each one of the medical alert devices to my mother's satisfaction. And mine ! All tests went perfectly, and Mom is perfectly happy wearing her personal alert button wristband. I just can't measure the relief and gratitude I feel, knowing that Mom is no longer alone during my workday, and I can count on the Bay Alarm Medical system to bring her the help she needs in case of an emergency. Thanks to all at Bay Alarm Medical ! You are our heroes! Michelle and Margot in Memphis

Gordon Galligan

18:28 23 Apr 18

Thanks for doing a great job!I've spoken with Customer Service on several occasions and had very positive experiences. Also, I've added a second unit and easily had the billing aligned with the 1st on a semi-annual basis.More importantly, with testing and accidental alarms, the response is immediate. This provided a feeling of security for my aged, infirm family members.Thanks for providing a crucial service on a 24-hour basis!Respectfully,Gordon K. Galligan

Richard Myers

19:31 07 Dec 18

Superb customer service! Julia was patient, thorough, and very knowledgeable about their product offerings. I appreciated her staying on the line throughout the entire order process, even waiting for me to receive various confirmation e-mails along the way. A job very well done!

Phyllis Ruck

20:17 02 Nov 18

Totally pleased and satisfied with all of the components of this alarm system and the respect and patience that was exhibited by the personnel in setting up the equipment. I look forward to excellent use of this alert system. To date I have not had to use it, but am sure if I need to there will be someone there for me. My two daughters have expressed their relief that I will be well taken care of in an emergency.

Michael Schrader

23:58 07 Dec 18

Bay Alarm Medical was great. Their service for my mom was outstanding and their team is very caring. When we had to move mom to an assisted living facility they made cancelling the service very easy. John, the customer service rep who helped us, was very good and eager to help. Just an outstanding company...

sherri gillam

17:23 14 Nov 18

Thank you so much for your efficiency during the sign-up with Bay Alarm Medical. You helped me set up service for my 90-year old father and his elderly wife who live in another state; your staff made the process quick and painless. I especially appreciate your website. The videos provided so much information, both for me and for siblings in another state who will be setting up the system for my father. I'd like to encourage those people who are considering Bay Alarm Medical to take the time to review the appropriate videos as they answer typical questions, discuss paperwork and billing, and provide easy-to-follow installation instructions.

Sheila Brent

00:22 11 Nov 18

I have only been using the Bay Medical Alarm System for about three weeks now. I have to say at this point I am very pleased with their products and customer service. Their response times are excellent, and their tech and customer service representatives go above and beyond being helpful in resolving any issues that arise. I currently have the GPS mobile device that I wear as a necklace when I am out and about, and have the land line device with the necklace and bracelet that I wear at home. I like the fact that I can wear this necklace in the shower, so I always feel safe. The bracelet is worn at night while sleeping.

John L. Walker Jr.

15:54 14 Dec 18

I and my 90 - year-old mother cannot live together. I am less anxious when I call her every morning and the phone goes over three rings. Bay Alarm lends me peace of mind knowing that my mother has not fallen and cannot get up.I thank Alicia for her helping response to my call to make sure that my information is up to date with Bay Alarm.How did generations of families survive before Bay Alarm?It is at least two years later. I called to update my billing information after losing my debit card. Bay Alarm is a priority. Jessica was friendly and courteous as she completed my business.

Marianne Zahren

19:58 17 Dec 18

I spoke with Nicole, who was very friendly, patient, and competent. She answered all my questions with a positive attitude, even though she hears these same questions every day. The alert features and the holiday price can't be beat. The range of detection exceeds most other companies and the ability to answer the phone with the alert button is an excellent feature. Great experience!

Janet Giannini

17:17 17 Dec 18

In order to get reimbursed from the insurance company I needed and invoice for the services you provide. They would not accept just the receipt you had sent. I called and the associate I spoke to emailed me an invoice while we were on the phone. I cannot Thank you enough for the service your company provides. And especially all the associates who are so professional and yet so gracious. Wishing all of you a Happy and Healthy Holiday Season!

Judith Raske

00:56 19 Dec 18

The rep I spoke with was thorough and knowledgeable. She knew exactly what I needed and took control of the situation with a quick resolution. Beyond that I am very impressed with the response time. I was not expected to wade through auto-attendants again and again to get to customer service. For that I especially thank you!

Malcolm Wattman

04:36 05 Jan 19

Service and attention has been excellent. It would be better if their system was easier to deal with for those of us who have more than one home and move back and forth seasonally. Having to call in each time and go through all the questions about contacts, etc. is a result of the inability of the system to store such data and retrieve it. However, they are very service oriented and handle the changes smoothly and promptly.

Cindy Dow

23:09 05 Jan 19

Bay alarm helped keep my father in law home for five years, giving us the security of knowing that when he fell he would be just minutes from getting the help he would need to get back on his feet again. On the occasions he actually needed to be looked at for further medical intervention, that help was also just a button click away. Bay alarm alerted me right after calling emergency medical personnel, so I was able to be there within minutes. I would definitely recommend!

Patrick Byrne

17:22 07 Jan 19

Very easy to work with start to finish. When I ordered for my parents they made it easy to send the materials to them and bill me. Great customer service. The features were equivalent to much more expensive operations. I would highly recommend.

marty alexander

23:32 14 Jan 19

Needed to go over my account to check contact names and numbers just to make sure everything was correct. All was well. Then I needed to order additional HELP buttons for my father’s home. The woman was very helpful with all of my needs and took care of my order.

Cindy Dow

10:27 16 Jan 19

Bay alarm helped keep my father in law home for five years, giving us the security of knowing that when he fell he would be just minutes from getting the help he would need to get back on his feet again. On the occasions he actually needed to be looked at for further medical intervention, that help was also just a button click away. Bay alarm alerted me right after calling emergency medical personnel, so I was able to be there within minutes. The pendant he had worked up to 300 feet from the base unit, allowing him the freedom to be out in the yard and still covered. He had no internet and no interest in learning new technology, yet this system was perfect for him. I would definitely recommend!

Laura p

14:35 02 Feb 19

I ordered an alert system from bay alarm for my Mom.It arrived as scheduled. My first system did not work,I called that afternoon around 6 and had to leave a message. It was returned the next day.I returned to my Moms, called them back and after trying everything with them over the phoneThey determined the system did not work. They told me they would send another one out express mail.It arrived 2 days later and worked right away. I called them to help me set up the necklace part and extra help buttons. They stayed on the phone with me and we got them up and running.So I am very please so far- the only reason I didn’t give the company 5 stars? I think they should have a better answering machine message stating their hours. It would have reassured me that they just weren’t engorging my call. If you call during their hours they are very helpful.

Karen Harney

21:27 25 Jan 19

I got a unit for home and was not comfortable with it's range, I needed more. I called customer service and discussed returning my purchase and replacing it with the GPS that would better fit my needs. I have to have fall detection and was assured that it is on the GPS. I am returning my original purchase for the GPS. The customer service person was so very helpful and very knowledgeable about the products. Very happy with the outcome and looking forward to receiving my new unit

David Margossian

17:18 05 Feb 19

Bay Alarm Medical provided us excellent equipment and service. For the many false alerts, they acted professionally and promptly. For the one real time we needed them, they were excellent and had first responders on site within minutes. And, they go the extra effort and notified all others in the phone tree that we had activated the alert.Many thanks for the peace of mind you provided.

Tracy Jones

15:33 07 Feb 19

Everyone was fabulous. My family is so happy we chose Bay Alarm Medical. We set everything up last night and tested everything and they responded so quickly and were patient with us and so helpful. My mother is 93 almost 94, she's independent and just stopped driving, but we still worry about her and want her to be safe... she is the world to me and my sisters. I am so happy I chose Bay Alarm, now I can rest knowing that if anything happens and we are not there, Bay Alarm will take care of my mother! Thank you I give you 5 stars.

Dale Fahrney

22:23 06 Feb 19

I called today to make sure the alarm was set up correctly and prepared for my fathers use. Everything worked as described and the technical support person insisted that we test it before I hung up with him. We tested the unit while he sat in the background listening. Great experience -

Chip Wolfer

19:55 14 Feb 19

We have used Bay almost 2 years for my mother and have been very satisfied. The time it was triggered by accident everything worked as it should. When our last payment came due and the credit card listed had been cancelled by us due to fraud their past due reminder was polite with no threats. Customer Service contact made it easy and fast to get updated.

Wilber Heslep

03:14 21 Feb 19

So far i am pleased with the Bay Alarm system. My wife and niece checked the signal at several locations on our 1.5 acre property. The signal was successful at all the locations. I feel safe that the system, will be a great comfort to all 6 of my siblings. My parents are 88 and 90 years old and have recently become dependent on their 7 children.This system allows them some freedom from having someone there every second of the day.

Lorie Smith

12:13 20 Feb 19

First of all, I have contacted Bay Alarm Medical twice and each time, the representative was courteous, took time with me, and answered all my questions. Ordering the appropriate system for me was easy. It arrived promptly. I was able to set it up and test it without problems. So far, everything has been a breeze. Thanks, Bay Alarm.

Melissa Sandback

00:43 28 Feb 19

I bought this device for my mom after her stroke, I feel at piece knowing help is a push of the button away. She fortunately doesn't need it anymore, I went to cancel and you have to have it postmarked by the due date or will be billed again. My mom lives and hour away and being winter, she had a State emergency in her town, they closed 35W a major highway between us down and called in the National Guards, I told them I would be happy to pay for an extra month and they just extended the date due by two weeks at no additional charge. Very happy! If we need another in the future I would definitely be going back to Bay Alarms. Very professional.

Carole

01:28 01 Mar 19

I HAVE BEEN WITH BAY ALARM FOR SEVERAL YEARS AND FEEL THEY ARE REALLY A GREAT COMPANY. THE CUSTOMER SERVICE IS POLITE, CARING AND PROFESSIONAL. I WOULD LIKE TO GIVE 5 STARS BUT THE RESPONSE TIME FROM SIGNAL TO ACTUAL ANSWER IS TOO LONG. A LOT CAN HAPPEN IN JUST SECONDS AND I FEEL BAY ALARM TAKES TOO LONG TO ANSWER. HOWEVER!! WHEN THEY DO ANSWER THEY ARE SO POLITE AND CARING, IT ALMOST MAKES YOU FORGET HOW LONG IT TOOK TO ANSWER!

Patsy Lewis

01:18 07 Mar 19

I called Bay Medical to find out about changing my service from using a land line phone to a cell phone. I wasn’t sure if they did that but your people were most helpful. He explained the process and price as well as how the cell issues can affect the lines. I was very pleased with the help and told them i wold get back to them after I did some looking into making that kind of change.All of your people that respond to my “button call” monthly are very pleasant and helpful.. I’m very happy with your service.Pat Lewis

Mark Becker

01:21 08 Mar 19

Bay Alarm Medical is very responsive and an easy company to work with.Have now been using them for over a year and have had no problems. They are very polite even when my sister trips her alarm by accident. Reasonable prices good service. Recommend without reservation.

Donna Abrams

11:46 15 Mar 19

We received our device yesterday and it was very easy to setup and test. It worked well and the response time was impressive. We were talking to a rep within 30 seconds! Then I called because I was concerned about my own phone blocking or mislabeling any calls from their control center in case my mom had an emergency. They gave me the number that would appear on my caller-id so that I could add it to my contacts and mark as important so that it would not get blocked. Phew! Any phone contact that I have had with their customer service has been very helpful and courteous.

Klara East

06:54 15 Mar 19

I got this service for my mom who is in her eighties and living at home. It brought such peace of mind. There were several instances where she slid onto the floor and was unable to get up. Each time this service responded promptly and sent help out to her. They were also very good at contacting me to let me know what had happened. Totally worth the money. Highly recommended.

Bernadette

16:31 21 Mar 19

Bay Alarm is fabulous. The woman on the phone when I first called to inquire about the system was extremely kind and helpful. I love that I can cover both parents with the same devices and I can get as many devices to put around the house as they want. When the equipment arrived, all we had to do was plug it in and push the button to test it. Couldn't have been easier! The operator responded in 4 seconds and had at his fingertips both my parents' information. I feel confident my parents have the tools they need in an emergency. No need for them to worry about whether or not they are near their phones and no fumbling around trying to figure out how to make a phone call in a panic - just push a button and they're good to go. Literally, this could not have been easier. Add in the extremely reasonable price per month and Bay Alarm simply cannot be beat!

Sara Simpson

14:59 26 Mar 19

I had to change credit card numbers with Bay Alarm and the person who helped me was efficient and very helpful. She listened to my story about my stolen wallet and was very empathetic. She immediately did her job of changing the card number and then she did a minute charge to check to make sure that the card was functioning properly. That was impressive to me. Thank you for the excellent service.

Brenda Valentine

16:06 06 Apr 19

This company has always been very helpful and quick to answer any questions. It is comforting to know that my Mom can alert me with just the push of a button if she has a problem. I picked Bay Alarm because they had the best rating of any alarm companies that I researched. I used them for about a year now and am pleased with their services.

Karen Chapman

00:23 08 Apr 19

Best medical alert system out there. We finally have peace of mind with my mother living alone. Golly, did we need it; an answer to our prayers. The system is easy to use, easy to install, and the staff is helpful, patient, and knowledgeable. My mom, who is hard of hearing, can understand them perfectly. She has more confidence knowing someone is there for her 24/7. Thank you, Bay Medical.

Tracy Grimes Watson

20:02 08 Apr 19

Thus far we as a family are very happy with Mr. Robert's Bay Alarm Medical personal life alert system. It is a bit sensitive, but we are happy we made this choice. Better to have a false alarm than no alarm at all. As well, the customer service department has always been very helpful, just as was the sales staff in determining what system we needed. Thanks for giving us some peace of mind in Mr. Robert's care.

Freddie Minnix

00:46 09 Apr 19

My total experience with Bay Alarm Medical from beginning to end was wonderful. They were SO pleasant and helpful from the first time I called to inquire about their system and even asked questions which I had not thought of to help me determine the best options for my 98 year old father. Did not try to oversell me! The cost was inexpensive compared to others and had more to offer. The product was received promptly and the instructions were easy to understand (especially for someone as technologically challenged as I am!). Having this system definitely gave us peace of mind whenever Dad was alone. True to their word, since we did not need the system the entire time period which we had paid for, they promptly reimbursed us the balance as soon as they received the returned system. I highly recommend them!!! Thank you for your awesome service! Delores Minnix

Trish Cook

14:47 26 Apr 19

I was happy with the services of Bay Alarm Medical for my mother. The alert personnel were very friendly, kind and professional when dealing with my mom when she would inadvertently press her alert button. I felt very happy they provided my family with a sense of security that mom was never alone if an she needed medical care. Fully recommend this company.

Irene Gerbrick

00:38 30 Apr 19

I called Bay Alarm and told them that I was going to test my unit. The person I spoke to was very helpful. I pushed the need help and within 15 seconds some one was on the line to help. I told the operator what I was doing and she asked me a few questions and that was it. Success! The person I spoke to when I made the first call called me to let me know everything went well. I like Bay Alarm. Thank you,

Kimberly Krause

14:24 06 May 19

Not very impressed so far. Had not even received the system. When I received a notice that we were behind in payment. When I called and told them I was confused because I hadn't even gotten notification that it had shipped. I was told to disregard the email. Oh and it had shipped and should be there today. Great! Got it opened it up had everything except.... how to set it up. There were no instructions. So I sent a message to have them email me. Got the instructions set it up. Tested it worked great. Tested all the extra 4 buttons worked great. Tested the necklace yeah it doesn't work. So now I have to call them again and see how long it will take to replace the one I have that doesn't work. I am about at 3 strikes you're out....

Thom Kearney

14:17 10 May 19

The Bay Alarm system we set up for my Friend worked precisely as they indicated. He is 100 years old and has taken several falls and in eachincident Bay Alarm has responded quickly, patiently and with professionalism. Contacts were notified first in each case and were ableto get him back in his chair or on his feet again. You cannot measure the comfort level Bay Alarm gives us knowing they are our back up.. Our deepest appreciation to everyone at B A.

June Eisley

00:23 12 May 19

I am very impressed with Bay Alarm Medical. Today I was hooking up my medical alert system for the first time and had the opportunity to see how fast they work in an emergency. I was just testing it and somehow it wasn't known I was testing it. They called me on my phone and I didn't get there in time to answer. I didn't think anything of it until the paramedics came to my door in no time at all. Not only that, several times I had to call Bay Alarm with questions and someone always answered right away and helped me. Unknown to me, about an hour after I thought it was installed correctly I received a call from them telling me my system was indicating low power. It wasn't connected correctly and I didn't know it. I felt as though they were watching over me. Thank you, Bay Alarm.

Kim Walker

16:18 13 May 19

I pray we never have to use it but this alarm system gives me great peace of mind. Very easy to set up and activate. The test calls were very reassuring to both mom and myself. I would recommend to anyone who has a loved one living alone or at fall risk.

Susan audap

03:23 19 May 19

We are impressed so far -- haven't received the equipment but have high hopes. The intake process was smooth and professional. Many necessary topics that we would not have thought of were broached delicately. As first time users, we appreciate that.

Kathy Winchell

13:37 24 May 19

We've just gotten started but Bay Alarm Medical has been awesome every step of the way! Helpful people gave us information we needed and guided us to the ordering step. Ordering was easy and even more helpful people made sure we got exactly what we needed. Set-up was simple and even the first call made by a just toddling great-grandson resulted in some laughs when Bay Alarm called to check on our parents. Thanks for making this an easy transition from the difficult decision our family had to make.

wayne barnekow

13:40 23 May 19

Works good. Received the first unit on a Friday and it did not work at all. Called and they sent a replacement unit that I received by Monday and it works fine. A nice peace of mind for me and my wife when I am not at home.

Martha Berger

21:56 31 May 19

It was very easy to order my dad's Bay Alarm Medical system online. It walked you through step by step. There was great communication through email as to when it was shipped and when Bay Alarm received our paperwork and that it was ok to set up and send a "test" call. When setting the system up, being very sensitive, there were a few "test" calls that went through. The operator on the other end of the system was very patient. We have had a great experience so far. Thank you so much! :)

Sylvia Arambula

02:06 06 Jun 19

I advised the representative of the death of my parents (they passed only 2 weeks apart from each other). He was very compassionate and helpful. He explained the procedure for powering down the unit in a very clear and thorough way. He explained how to return the unit and the cut off date of the postmark to avoid being billed for the next billing cycle. He made me very comfortable in handling yet another "to do" item that is required upon our family's loss.

Carolyn Myres

16:48 11 Jun 19

Best customer service and attention to clients!Follow up after using Bay Alarm Medical for both my mother and mother-in-law for over 5 years...The service has been literally life saving and is the most dependable with the absolute best customer service. I highly recommend Bay Alarm to all my friends who are looking into a medical alarm system. We used another well advertised company before this and there is NO comparison in cost, ease of beginning and ending service, dependability and customer support.

Sylvia Arambula

05:20 12 Jun 19

I advised the representative of the death of my parents (they passed only 2 weeks apart from each other). He was very compassionate and helpful. He explained the procedure for powering down the unit in a very clear and thorough way. He explained how to return the unit and the cut off date of the postmark to avoid being billed for the next billing cycle. He made me very comfortable in handling yet another "to do" item that is required upon our family's loss.

Bruce Plizak

18:47 13 Jun 19

I found that the people who work for Bay Medical are very well informed and polite . And are very willing to help with the product. I also see that Bay Medical handles putting the info required by the individual into their computers quickly.. I view that part to be important.DATE : 6/13/2019When I tested the Unit. The response was quick. I was very impressed with the people who called on the unit. I refer this company to other people who are looking for such an item. Bruce Plizak

Chris M

18:14 20 Jun 19

Unit for my Mom:During my first test call I was having a serious static interference problem with the base unit. I could not hear a word that the operator was saying so I had to reset the unit mid-call. The operator immediately called back on the landline to determine if my mom was experiencing and actual emergency. After I explained the static problem he transferred me to tech support after making sure he had my number to call in case we were cut off. It gets better. The Gentleman in tech support took me through no less than 4 tests in order to solve the problem. He reached out to another technical division and quickly returned with a solution. He was professional, polite, knowledgeable and patient. Rarely do I experience such exceptional customer service. Well done!C.M.Sanford, ME

Joan Harvey

23:32 28 Jun 19

Thanks for your courtesy, I had to suspend my service temporarily and was treated very well.It was greatly appreciated.I have to withdraw my favorable review.as Bay Alarm withdrew their offer.They will no longer allow me to temporarily suspend my service while I am recuperating in a convalescent facility. I will have to continue to pay the monthly fee even though I am not using their service.The alternative would be to permanently discontinue the service and return the equipment (which would be difficult in my present situation).So change my 5 star rating to 2.

Sher Lynn

18:04 28 Jun 19

Website is very customer-friendly & price for monthly service is the best! Like everyone else, upcharges for added features can send your fee right up there, but if it is something needed, the cost is nothing. For any question, give them a call. Everyone I have spoken with is extremely friendly, knowledgeable about their products, super helpful!!

Margaret Taylor

18:38 05 Jul 19

We got this system for my mother in law to use and have been very impressed with the representatives that we have spoken with on two different occasions. They were very willing to walk us through the set up . process and answer our questions. An email was sent to us detailing step by step what we needed to do. Quick shipping of the unit to us and a very quick voice response when we set the unit up to test. So far, so good!

Gregory Horn

21:52 05 Jul 19

Julia Arnold was very helpful and patient in answering all my questions about Bay Alarm Medical's products, services and fees. Julia helped me identify their GPS service to cover my needs. I placed my order on a Friday and received my equipment on the following Wednesday and had the system up and tested on Thursday the next day. I received all the proper equipment and their customer support personnel were very courteous and helpful in verifying my access to their service. Initialization instructions were very easy to follow. I rate Bay Alarm Medical as a 5 star company!!!

Bernadette Fritz

00:14 04 Jul 19

Have been a customer for over 1 year and they just sent me an upgraded unit. Someone installed it for me but neglected to disengage the old unit.Called customer service and got a great technician named Aron. With much patience and diligence he walked me through disconnecting the old unit and setting up the new one. While testing every operator did a fantastic job of making sure I was not in the middle of an emergency.. Overall a great company with excellent customer service.

Dianne Koelzer

16:53 12 Jul 19

I really appreciate Bay Medical. My father was still staying at home but our family wanted the peace of mind-if in an emergency, our father would be able to get in touch with someone in an emergency situation without using the phone. That's where Bay Medical came in. My father was able to wear a monitor with push button. We never had to use it, thank goodness. We tested it on a regular basis to make sure everything was working well and it did. Customer service was awesome and easy to communicate with. I would highly recommend BAY MEDICAL!

Sara Bauer

20:02 18 Jul 19

I’ve only had this alarm for less than a day. I can attest to the fact that the customer service was great in setting up the system. Aaron was extremely knowledgeable and patient with me, a non tech person. Very much appreciated.!!!

Linda Duffy

15:57 23 Jul 19

Jessica in customer service was extremely polite and helpful in updating our account information. Before I even heard a voice on the other end, my call got disconnected. When I attempted to call back, she was already calling me! Bay Alarm has been great for my 84 year old mother. We all sleep better knowing that help is only a push of one button away.

HallumLaw

21:32 02 Aug 19

Just set Mom up with Bay. Minor technical issue on setup. Customer Service was superb, issue resolved quickly, and Mom is wired in now. Monitoring Center equally superb (spoke with them twice during the set up tests), amazingly quick and responsive. Very very pleased thus far with Bay!!!

M Tart

02:41 04 Aug 19

Bay Area Medical Alarm gives us the peace of mind about our mother. She is independent and lives alone, but has the typical age-related problems all people have in their late 80s. They are always available to answer questions and respond to our needs. Great outfit!

alicebemand

00:47 19 Aug 19

Just moved mom from SF to CT and could not be happier with the service! Valentino helped me set up the devise with ease. He was patient, kind, and engaging, asking about our trip. He walked me through everything and encouraged me to call as often as I'd like. Best. Customer. Service. Ever! Highly recommend.

David Miller

00:01 13 Aug 19

policies enforced during cancellation process only favor the company and offer no consideration of the customer. I notified the company about cancellation and reason for it. Later I received email from company with instructions to return hardware. I expected this email, was surprised it took several days to arrive and was not prepared to deal with it while the actual move was in-progress. I was surprised that I would continue to be billed monthly for the equipment as if I was actually using it during the move process. Therefore, I was paying my monthly charge for no benefit to me. I was also informed I would continue to be charged my monthly fee until the equipment was received at your California office. I did not have the time during the actual move to box up the equipment and take it to a shipping store while I was trying to get moved to a new location. Also, do you know how long it takes most shipments to reach your California office - - why am I being charged my monthly rate for transit time - - obviously, I was not using the equipment during that time, and therefore again, you collected money from me when there was no benefit to me, the customer. You were collecting money from me for no service or assistance. I don't think that is right. I will never recommend your company's services to others, regardless of how good it was, because of this customer-adverse, customer-held-hostage policy. Right now, I am wondering why I initially chose Bay Alarm Medical for the services I needed and was looking for. I certainly will investigate using the services of another company before I would enter into another agreement with Bay Alarm Medical. Thank you for listening to my concerns.

Mascha Fujimoto

16:31 22 Aug 19

I got all confused trying to sign another cell phone into the Caregiver app. Valentino did a fabulous job with helping me get the account squared away. I'm thinking that this service is mostly helping seniors like myself to track their even MORE senior parents! So the customer service representatives need a LOT of patience, but Valentino helped me to get everything set up on the cell phone and waited while I documented my info so I wouldn't forget. Kudos to you folks!

Claudette Pacheco

23:47 29 Aug 19

Bay Alarm Medical has been such a good positive experience. Thank goodness we haven't need their services in an emergent type of situation, but working with them has been a breeze. Love their systematic way of communicating. Quickly found out that the billing method on file had expired. Called up and Jessica helped me very seamlessly. Asked the needed questions quickly and efficiently, was very kind and cordial and professional, as well.

Jackie Doyle

23:19 29 Aug 19

I have been treated with courtesy and patience [ being sadly short of any technological ability] right from the beginning. I'm impressed with how very nice and helpful everyone I've spoken with. The device is just the right size and shape. It's been tested and works perfectly! Thank you so much.

Cloverdavid

22:21 31 Aug 19

Your rep, Rico, was extraordinarily helpful to me, after the first two reps I spoke with gave me incorrect information. He explained every step we would follow, so that I knew where we were headed. Rico stayed with me on the phone as I tested 27 locations in and about my house to see if the the pendant alarm reached each location. It did. Rico is the kind of employee who represents the best side of a company. Many thanks for his help.

Paula

16:26 05 Sep 19

Love Bay Alarm Medical. Customer Service is wonderful...so thoughtful and caring and I feel secure and safe using this service. I couldn't have made a better choice when reviewing alert systems. The price for this service is not outrageous.. Its a fair price for those seniors or others who need this. Customer Service is always wonderful when you need some help with easy set up. Thank you for this service at a great price.

Cherry Fuller

02:46 04 Sep 19

My mother has been using Bay Alarm Medical for years and the system has been a lifesaver, literally. The people at BAM are always helpful when we called to tweak our call list or had questions. They made suggestions and gave us options so we could make informed decisions. The system has worked perfectly. Very good service!

Pamela Ajluni

21:33 10 Sep 19

Excellent customer service at all levels, including John today. All representatives have been professional, courteous and easy to understand. Equipment works well and help was summoned quickly for my dad's medical emergency. Highly recommend this company. Great value!

Thomas Beckett-Maines

00:35 11 Sep 19

Bay Alarm Medical is an outstanding service and their equipment is top notch. From customer service to responding to emergencies, we were impressed. We looked at many different companies while selecting which medical alert service would be right for my mother in law. The lockbox for emergency responders and the vial of life info were so valuable when needed. I can’t stress enough how important both of those features were for us. Do take the time to write all of your elder prescription info. We received the equipment quickly after we initiated service, had great over-the-phone instructions for setup. All in all, we are very happy we chose this company and strongly recommend them to anyone needing to protect a loved one.

Barbara O'Brien

17:02 11 Oct 19

So far, so good. Although my mom lives in NJ and Bay Alarm is Located in California, it doesn’t seem to be a problem. The few times that she has pressed her alarm button, the representatives were extremely helpful and help was on its way. So here’s to hoping that Bay Alarm continues to be competent. We are very happy with their service.

L L

23:46 09 Sep 19

Bay Alarm is the best medical alarm company. No high pressure sales tactics. Always professional and courteous representatives. Fortunately I've only had to make test calls but they have always answered the calls quickly. Be confident that Bay Alarm will be there if you need them.

Kathy Wall

17:24 15 Oct 19

We installed the Bay Alarm system for my mom yesterday. It was very easy to set up and we were very impressed with the staff (who promptly answered our calls). We tested the system from multiple locations in the home and each time we tested the various buttons, a Bay Alarm employee answered our test calls with efficiency, courtesy, patience and kindness. We feel much more secure now that the system is set up, and we are more confident in my mom's ability to live independently with the Bay Alarm people just a touch of a button away. Thank you Bay Alarm, for a quality product and a great customer experience.

Karen Palaia

23:10 02 Oct 19

From start to finish Bay Medical and all of it's associates have been fantastic. Ordering was simple and easy. Testing was easy and associates always so friendly. Unfortunately we no longer need their services and the return process and termination process was once again courteous friendly and easy.

Lori Posner

01:10 16 Oct 19

So far I've only ordered on the phone and it was super pleasant. In the two weeks since I looked at their Company online they have aggressively advertised to me and the very pleasant representative sealed the deal with me. I will update after delivery and set-up.UPDATEThis alarm saved my moms life more than once! Quick caring response from monitors to get help out to my mom in a hurry.Worth every penny.

Beverly Dorrian

14:21 17 Oct 19

I called in the evening to change my address. I waited for a long time and so I thought I would have better luck if I called in the morning hours. The same thing. They gave an option that they would call me back if I left my number. I don't like to do that because I don't know if I will be available when they call back. I finally got a representative to answer my call. He was very nice and I got my address changed in their system. He even had me push the help button so he could check to see if the change of address went through. After that he had me go to different rooms in the house to make sure I didn't have any dead spots and could alert from every room. He was very nice. It is just the waiting so long no matter what time you call. They need to hire more people.

Laura Osman

23:28 09 Oct 19

We had a great experience with Bay Alarm Medical Company. It offered my Mother and our entire family a sense of security and peace of mind knowing that Bay Alarm would have someone there to take care of Mom and any medical emergency that might have come up. Working with their Customer Service Department was always easy, a pleasure and sometimes even fun! Thank you all for what you do!

Lisa Sooter

01:09 22 Oct 19

I thought Bay Alarm was a good enough company until I tried to cancel a fully paid up account when my Mother moved into assisted living. They say they have no cancellation fees but they make the process very inconvenient which amounts to a fee because you end up continuing to pay while they make the process hard. You can’t just send the unit back and stop paying either because they turn you over to collection even when you clearly have attempted to cancel. I will not use them in the future because of the difficulty in cancelling when the time comes.

Danielle Terry

12:15 31 Oct 19

I just want to take a second to recognize a well organized and very efficient company. I'm so grateful to all of the customer service representatives and staff. Your prompt response times and care for the person on the other end of the phone is greatly appreciated. You helped save a very special loved one from congestive heart failure. Keep doing what your doing. Shaun, I don't know your last name but "kudos " and thank you for your time and patience. Sincerely, Danielle Terry and Angelo Polacco

Janice Croft

20:55 07 Nov 19

Had to have my original device replaced. That was done very quickly. Had a little bit of a problem setting it up. Called and the tech person did an excellent job leading me through the set up process. We tested it. Everything works great. Very satisfied with the service I received. Thank you very much.

toni thomas

00:29 07 Nov 19

Bay Alarm representative Rachelle was very helpful. She was very patient and understanding of my situation. Every question I had, she able to answer clearly. In the end, I was able to purchase the Bay Alarm Medical system for my 94 year old Aunt. I am looking forward to getting the unit installed and working for her.

Lesia Woodson

18:34 15 Nov 19

Every time I have called Bay Medical for help, the response has been pleasant and professional. I never hesitate to call because I have always received such care and today was no exception. Shawn called me back because the wait time was long and helped me test our system staying with us through the entire process explaining what to expect. True customer service!!! Pleasant voice with a great helpful attitude! Excellent service! Thank you Bay Medical!

Mike Savage

22:18 13 Nov 19

Called to verify activation information for my Mother's account. The call volume was high so I elected to go with call back. They called back shortly after and I was able to clarify the information I needed. the representative was very helpful, courteous, and professional. So far everyone I have dealt with at Bay Alarm have been great.

Holly Suhi

00:48 22 Nov 19

Talked with Julia today - terrific experience! She helped me understand what I did and didn't need, and she clarified the fact that the basic need - which was also the least expensive - fit my profile. Speaking with her was much more helpful than simply filling out an online form. Julie was patient, thorough, and answered m questions perfectly. I ended up placing an order, and love the fact that I can return the product within 30 days, if it doesn't end up being right for me. However, I am confident that it will be. Thank you Bay Alarm Medical for your values and competence.

Lanette Whiteley

19:48 19 Nov 19

Vanessa was the rep who assisted me with the activation. Vanessa was clear with her directions and explanations. Once the first test was completed, it was apparent the connection was poor but Vanessa was able to troubleshoot the issue and found a solution. Thank you for providing this service and help provide a small piece of mind.

Angelo Mone

22:25 09 Dec 19

Two Bay Alarm representatives walked me through the trial plan application, both were helpful. After reviewing my first choice of plans I decided to make a change and called a second time. Adina the second rep helped me make the change to my plan explaining every detail of the cost differences and the new options in the revised plan. If the service of the equipment is as good as your representatives I expect to be very pleased.

Business Manager

20:52 20 Dec 19

Needed to get an alert service for my 85 yr old Mother. With so many to choose from, I was happy to see the high ratings for Bay Alarm Medical. They have been true to their reviews! Always answered proptly with any tests we ran on the equipment and customer service has always been pleasant, helpful and responsive. The plus for my Mom was that the alert device, whether on the wrist or around the neck, was small and easy for her to use. Will recommend Bay Alarm Medical very highly.

Donna Henderson

01:34 31 Dec 19

The represent was very patient, clear speaking and had a sense of humor to go along with mine. He was wonderful to answer all of my questions and stayed on the phone while we also tested the base into. Very professional and personal. Thank you!

Terry Thompson

02:46 10 Jan 20

My customer service rep was wonderful. Very kind, professional and helpful. She explained the process of getting the lanyard with the Bella charm and how the return would be made with the wristband...when to expect the lanyard and what to do when I received it. Very thorough.I even commented that everyone I had dealt with from Bay Alarm Medical seemed like they had gone through a”Disney Training”. Very rarely is everyone to helpful.Thank you

Dawn Slaton

17:52 10 Jan 20

I ordered Bay Alarm Medical for my Mom for Christmas. She refused to use it so I called the company to tell them I would have to return it. I think the young man I spoke with was named John. He was so very helpful and had a genuinely kind voice. I hated to return the system but was made to feel better while speaking with him. I know this is a job for him, but it was personal for me, and he made me believe his kindness towards me was personal to him as well. Thank you to this wonderful human being who respects others while taking his job seriously. 5 stars!

Joe Sindoni

04:25 16 Jan 20

I bought Bay Alarm Medical for my 86 year old mother who was living alone. It was comforting knowing that there was someone there to help her at the push of a button. She used it when she fell and broke her hip. We're very grateful to Bay Alarm Medical for helping her when she fell. Bay Alarm Medical was always picked up right away whenever we tested the unit and when it was used for an actual emergency. Easy setup and ease of use. I would highly recommend. The only reason why I cancelled is that my mother moved into assisted living where they have there own system.

Kevin Bailey

00:44 18 Jan 20

Bay Alarm Medical offered us many more years of independent living for my mother in her life. The confidence and assurance it gave her to have them available at the push of a button allowed her to sleep better and live her life more fully in her condo. Today we part ways with Bay Alarm Medical after 5 and a half years as we move her to her next life in a place where she can have help more readily available that provides this service as part of their housing area. Thank you Bay Alarm Medical for your great staff and comfortable caring service even when I called to cancel service. Always professional and quality support! I will continue to recommend you to others and would quickly choose to start service again if the need should arrive again in our family.

Debbie Cavicchi

14:37 26 Feb 20

I called customer service the other night to cancel our service. Unfortunately, my husband didn’t comprehend how to use it. The cancellation process went very smoothly. The person I spoke to was very pleasant, understanding and informative. She specifically explained the steps I needed to follow. Her professionalism was of the highest standards and greatly appreciated. Thank you very much for your service.

Pat Santucci

18:40 02 Mar 20

I just purchased my alarm a month ago and like it very much. Have not needed it yet for emergency purpose but did have a question for them and they were very polite, courteous and helpful to me.I have been very happy with my device, have had no issues with it since purchasing it about 6 months ago. I test it every month successfully. Had one question today and it was answered very quickly and professionally. I am very confident of it

Glenn Potter

17:16 19 Mar 20

We were notified of a low battery on my mother's pendant. This notification via call to her personal cell phone, her home phone and by email to me (her son). We returned a call to Bay Alarm and were walked through checking the unit, verifying the problem and ordering the replacement while being assured that the unit was fully functioning and would be until we received the replacement unit. My mother lives alone and Bay Alarm has actively cared for her for the last 3 years. She trusts them implicitly and so does her family. Bay Alarm allows all of us to feel comfort and reassurance that she is as safe as possible living alone at age 93.

Betty Rigdon

23:32 05 Mar 20

Dianna was great. I call about two different issues. First, I had been receiving low battery signals. Dianna explained what was happening and how it could be corrected. She went through the different ways I could get a new pendent at the lest expensive cost. I saved about $50. Secondly, I wanted to change one of the individuals to be contacted before 911 if an incident occurred. No problem at all. She professionally answered a few other questions I had. She is an excellent customer service rep.

Raymond Bourgeois

23:39 17 Mar 20

Customer service as been excellent and very patient ansering all my question for a home alert system that I bought for my mother. We have not set up and tested the unit yet but that I am sure will be effortless as the instructions appear to be very clear. Cannot comment on use of the equipment and hopefully will never be able to but the piece of mind that my mother will have this should she need it is priceless. With my experience so far with sales and customer service has been flawless. I would recommend this company.

ALICE K MERWIN

14:58 13 Apr 20

Rico was very knowledgeable and kind. Gave me the wireless option which is a great relief because I didn't have enough power in the right places to add your device. He checked the wireless status in my area, judged it OK and will be sending a. new base device after i agree via email to the extra monthly fee.THANKS SO MUCH, RICO AND BAY ALARM MEDICAL!

Michael Cammareri

01:27 14 Apr 20

I regrettably had to call to cancel this wonderful service because my loved one is going into assisted living. It was a great help to her. I spoke with Alexis, and she was prompt, courteous, and professional. My loved one did have to use her emergency button a few times, and the agents at Bay Alarm Medical helped in a flash, contacting the emergency person immediately! I recommend this service to anyone looking for peace of mind for their loved one.

Laurie Post

17:20 18 Apr 20

Bay Alarm Medical worked flawlessly for my mom. Operators were professional, efficient, caring & polite each time my mom hit the button. Police + an ambulance were dispatched when needed. Even when the at accidentally hit the button, operators were warm, friendly and understanding. My mom felt safe and we had peace of mind. Cost was certainly reasonable. I would highly recommend.

Julia Keating

15:20 16 Apr 20

Very quick response time. Very professional and courteous staff. I would recommend Bay Alarm Medical for anyone needing assistance. They provided great service at a very reasonable price to my mother whenever she needed help and couldn’t get to the phone.

Clint Williams

16:31 27 Apr 20

Great. I just got my parents set up, and from my first contact with this company through the set up and installation, everything has been user-friendly. Everyone I have spoken with at this company is incredibly patient and nice. This service is worth far more than they charge. Thank you for providing this for people. I will be certain to tell anyone I can about your company.

Kim Thrasher

18:02 07 Apr 20

We have Bay Alarm for my 91 yr old mother. We put lots of Help buttons all around our house & garage. Sometimes we accidentally set it off & they call so quickly. It’s comforting to know if there was a real emergency it will work so well & so fast. We even gets calls & emails to people on our contact list if the battery is low or of someone doesn’t answer the Help Call Back quickly. We checked with other alarm companies, and chose Bay Alarm because they let us have so many Help buttons We probably have 10 of them all over the house by the floor & near the shower. My mother could reach out with her arm to push the Help button or could crawl. She won’t wear the necklace which is why we have Help buttons all over the house. They give you a lockbox with a code & we put a key inside in the event EMS ever need to gain entry We’ve had Bay Alarm for 3 years. They are very reasonably priced & a wonderful company. Can’t recommend highly enough. Kim Thrasher

Mark Ziemer

02:18 29 Apr 20

I purchased this for my mother and assisted her in setting this up. A month ago it suddenly went off. A strange out-of-state number came on and since those are nearly always phishing calls - and they are many - I ignored it. But I quickly saw that voicemail was left and then knew it was from Bay Alarm.I instantly made phone calls since I am two hours away. My mother was helped within 15 minutes. What a gift and help this is! From what I understand from my mother she never pushed the button. It was the fall detection that went off. I am very glad for this device. It was worth the cost. It is also very convenient and effective.Mom is now moving into an Assisted Living facility as a result of her fall. She will no longer need this as it will be provided in that facility. Many thanks and much appreciation for the great work you do!

Anne Donley

01:03 07 May 20

We have been VERY happy with the Bay Alarm Medical Alert system. We have had it for seven years for my elderly mom. When she had to use it, it worked just as it was supposed to. Whenever I’ve needed to call customer service for any reason, they’ve been very professional and helpful. I would recommend Bay Alarm to anyone who’s looking for a medical alert system.

Sandy Hoeffer

20:19 15 May 20

I have been a customer for 6 years and do not have a single complaint about this company. Everyone I have dealt with has been experienced, pleasant and ready to help. I have had no issues with any of my equipment and the few times something strange happened, they were on it immediately. Being 73 and living alone, it is a small price to pay for my peace of mind. I highly recommend this company.

CAROL RING

02:48 27 May 20

I called to learn about Bay Alarm's Medical Service for my Sister and was very lucky to speak with Jacky who was very helpful! I was a complete novice on this subject before our conversation; doing it for someone else was equally challenging. Jacky went out of her way to explain how things work and what to expect to preclude unnecessary surprises later! She was professional and focused on understanding our needs; unlike other companies in this industry she wasn't selling!By career I'm a headhunter; hiring professional, etc....Jacky is a natural service provider...Bay Alarm is lucky to have her & best of all:we signed up today!

Denise Donaldson

20:54 31 May 20

Bay Alarm was Perfect for our Mom, while she needed it. Great customer service, Quick Response, and Very Caring. What I liked about it when I made my choice of which service to use, is she didn’t have to charge it like some units have to be. Also it’s much smaller than most of the others. We usually did a test on it every couple weeks, it worked great. It was set up in a central part of the house, and could be heard thoughout the house. Mom never had to use it, but it was a good feeling to know she had it as a necklace, (it also comes as a bracelet) if needed. It wasn’t GPS but when she went out, then she had her cell phone with her. We were Totally Happy with Bay Alarm System. Thank You!

Pamela Degler

20:56 05 Jun 20

After a long wait on the phone to update my account, Jessica did a great job! I’d recommend this company any day. Their call center for my Elderly mother to call in emergency always answers promptly.

TheJoanne42 .

16:27 26 Jun 20

I did a lot of research before deciding to go with Bay Alarm Medical. We've had my Mom's unit for almost a year now, and every time I need to deal with their customer service I am more confident that I made the right choice.The people that respond when my Mom has pushed the button, as well as the customer service reps that I have dealt with are exceptional at what they do. We have recommended Bay Alarm Medical to many of her friends and my friends who are in need of this type of service.

Maylasha Patricia Carlsyn

15:57 10 Jun 20

Technical support is very slow since Covid 19 but help assistance is still fast. Fastest way to get help sadly is to call select opt new customer ans answer that explain need help with tech not answering or call back.if it has been over 2 hrs. They are very good but getting to technical support is why 4 stars instead of five stars.

James Wiseman

21:44 15 Jun 20

After many tries I finally got to talk with someone. Once you returned my call after many hours. I could hear the Rep. but he could not hear me.. Finally today a Rep called back and took care of all my questions. He was very cordial, polite and patient. He gets 5 stars from me.

Don Robinette

23:20 08 Jun 20

I ordered the Bay Alarm Medical devices for my 89 year old mother in March 2020. She lives alone but we have home health aides at various times during the day and thru the night, On Sunday morning June 8, 2020 I received a call from Bay Alarm that the fall detection on my mother's necklace had activated. When they made contact with her she stated she was injured. Bay Alarm initiated the emergency call list and also called local EMS. We also have a security camera in Mom's apartment to keep an eye on her when no one is there to make sure she is OK. After I hung up form the Bay Alarm operator, I checked the camera and she was indeed laying on the floor by the apartment door.Fortunately my niece lives only two blocks from Mom and I am less than five minutes away so we got there very quickly. the EMS arrived just a few minutes before me and right after my niece arrived.Mom suffered a fracture of the upper right humerus and will be in a sling for "many weeks".The over-night aide had left at 7am, the next one was scheduled for noon. In reviewing footage from the camera Mom fell at 8:41am.If not for Bay Alarm system our mother would have lain on the floor for over three hours in excruciating pain.We are so thankful for extremely quick response of the Bay Alarm call center representative - he called within two minutes of mom falling.I've already recommended your service to several friends who have elderly relatives living alone.THANK YOU!!!!!Sincerely,Don RobinetteOhio

Janesta Walker

21:28 13 Jul 20

Bay Alarm Medical provides great customer service and a variety of product options to meet your needs. Sometimes it takes a while to get through to them on the phone (I assume due to COVID), but they have a great call back feature to save your place in line so you don't have to stay on hold. The reps have all been very polite and helpful. Some are more knowledgeable than others. I am happy with this service so far.

Joe Greene

14:44 16 Jul 20

I had accidentally ordered 2 lanyards when i meant to order 1 lanyard and 1 wristband (grandpa didn't want to wear "necklace"), upon seeing my mistake I called customer service and they immediately took care of it once I got a hold of them. There was a long hold time, but everything seems to be taking a little longer during this whole covid thing. overall 5 stars because the staff was extremely helpful.

Sheryl Diehl

17:56 15 Jul 20

The hold time was VERY long (nearly an hour) - but the people I spoke with were helpful and seemed to know what they were doing. I know that COVID-19 is affecting all aspects of business, so I understand some of the issues involved. All the gentlemen I spoke to (Sean, Anthony, Zach) were courteous and worked efficiently to solve my problem.

Robert Bibow

16:00 06 Jul 20

I got this service for my mother because I saw great reviews online. But here is how it really worksEvery time I try to call, I spend up to an hour on hold waiting for somebody to pick up the phone.We have been trying to cancel the account for ages. We unplugged the equipment and mailed it off weeks ago. They can see it is unplugged, but they say until they have received the equipment, you have to keep on paying. Apparently there is no end date on that, so if they keep saying they have not received the equipment, we are stuck paying them forever, for a service we are obviously not using.This is no way to run a business.

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