Bay Alarm Medical
Carli DeLaCruz

Medical Alert System Warranty

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Topic(s) : Bay Alarm Medical, Frequently Asked Quesitons, Medical Alert Equipment, Medical Alert Information


You’ve just purchased a medical alert system, or may be thinking about purchasing one, now what?

Well, if you live an area that is subject to inclement weather and storms, you may want to invest in a warranty plan to protect your device from damage.

Learn about what is and isn’t covered under your manufacturer warranty in this quick video.

Video Transcript

Kayla: Hi, my name is Kayla with Bay Alarm Medical. Today we received a question from Kristi out of Utah, asking if we provide warranties with our systems.

The answer is yes, we do provide a manufacturer warranty that covers manufacturer defects and low batteries. Our buttons actually include a 5-year warranty battery. So if we do receive signal that your battery is low, we will replace that at no charge.

Anything else, however, is not covered. So you may want to consider an extended warranty if you are accident prone. Maybe you tend to knock things over or spill a lot. If you maybe you have a pet that likes to chew on power cords, that is not going to be covered under the manufacturer warranty.

Also, the most common damage to our system is caused by power outages or frequent storms. If that is something that happens a lot in your area, I would highly recommend getting the extended warranty. Because a one-time charge for an extended warranty over hundreds of dollars to later pay for the replacement of your system is going to make a big difference.


A one-time charge for an extended warranty over hundreds of dollars to later pay for the replacement of your system is going to make a big difference.


If you want to read more about our warranty, go ahead and go to our Accessories Page where you can read the details on what that covers and the cost.

The warranty will also come with a surge protector that will be plugged into the wall that your system will plug into. That’s just going to add some extra protection. If you would like to purchase your own surge protector, make sure that you get one like this that is a single outlet surge protector,and not a power strip. A power strip will drain the battery of your system.

Alright, thank you so much [for the question].

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