Bay Alarm Medical
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Bay Alarm Medical Unboxing Video: What Comes With Your Medical Alert System

Topic(s) : Bay Alarm Medical, Frequently Asked Quesitons, Home Medical Alert Services, Medical Alert, Medical Alert Equipment, Medical Alert Information

Many of our customers ask us what comes with their Bay Alarm Medical order. In the following videos, we’ll go over exactly what comes in the box with your medical alert system.

The basic system includes the base console and a necklace-style pendant. We do not charge any initial equipment fees. All you would be paying for is the 24/7 medical monitoring of the equipment which is covered by whichever payment plan you select.

Any additional accessories you may have added to your order will also be shipped in the same box. For example, if you select a lockbox, extra buttons, or CO/Fire/Smoke detectors, they will be included in the same box.

To see how to install your medical alert system, view our instruction videos here.

Please feel free to call our toll-free number at 1-877-522-9633 if you have any questions.

Next, we’ll go over the Bay Alarm Medical customer paperwork included inside the package. You’ll need to fill out these forms so that our dispatchers can have access to your emergency instructions, emergency contacts, and any pertinent medical information.

For your convenience, we have enclosed a self-addressed envelope so that you can send these signed forms back to us. You may also fax or scan these documents back to us for faster service. Our fax number is 925-677-1499 and our Customer Service email address is

It is important that you return these documents back to us as quickly as possible. Without this information on file, it may take longer for help to arrive. You may have to wait for the local fire department to get on site and provide access for the paramedics.

Please feel free to call our toll-free number at 1-877-522-9633 if you have any questions.

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