What is your refund policy?


May 2, 2014

Bay Alarm Medical offers a simple, straightforward refund policy for all of our customers.

Since we get tons of questions from our callers about this on a daily basis, our Customer Care Representative, Jessica, explains our policy in this quick video.

Video Transcript:

Hi, I’m Jessica from Bay Alarm Medical. Today we have a question from Sandy in Georgia. Sandy wants to know “what is your refund policy?”

We do not issue any refunds for unused time, but we do have a 14-day trial period. Our trial period would start the day that you receive the equipment. That gives our customers enough time to set up the system, test it out, and if they return it with the 14 days, we will issue a full refund.

I hope that answers your question.