Bay Alarm Medical
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Frequently Asked Questions – Billing & Warranty

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BAM-FAQ-title


fees-and-payments

Or skip ahead to Bay Alarm Medical Discounts, Cancellations and Refunds, Warranty Information.

What do I have to pay to get started?

Your card will be charged once you place the order for the initial monitoring fee and any additional accessories plus shipping charges. Your service will be activated immediately.

What total fees do you charge?

You will only be paying for whichever payment plan you choose (for the 24/7 medical monitoring), plus the one-time shipping fee, and any optional accessories that you add onto your order. Zero hidden fees!

Do I have to sign a long-term contract?

No, unlike other providers, Bay Alarm Medical does not require a long-term contract. We will cancel your account once we receive all of the equipment in it’s original packaging without any cancellation fees. 

Are there any other fees for this service?

Nope! Whichever payment plan you choose will cover Bay Alarm Medical services. 

Will I pay more if I use the service more?

We will never charge for calls placed, as we program each base station with a toll free number to dial.

Is there are charge if I set off the medical alarm accidentally?

No.If you accidentally press your button, simply tell the dispatcher you are okay and it was just an accident.

What payment options do you offer?

We offer Monthly, Quarterly, Semi-Annual (6 months) and Annual billing plans. Payments can be set up using a credit card or debit card (Visa, MasterCard, or Discover).We do not accept American Express cards.


 bam-discounts

What payment discounts do you offer on your medical alert system?

As a Preferred Partner of AMA, Baymed is proud to offer additional discounts to AMAC members nationwide. Bay Alarm Medical voluntarily extends the same discount to AARP members. Bay Alarm Medical is not endorsed by AARP, but extends the discount solely as a courtesy to our customers.

For more information, call us at 1-877-522-9633.

Already a member? Take advantage of our Refer-A-Friend program to received free months of service with no limits! 

Is this medical alert system covered by insurance, Medicare or Medicaid?

Long Term Care Insurance can cover costs and services of medical alert systems. For other insurance providers: If covered, it is usually on a reimbursement basis. You will need to contact your provider to determine if coverage is available and arrange for reimbursement directly from them. Read more on our blog.


canellations-and-refunds

Are there any cancellation fees?

No, you may cancel at any time.

How do I cancel my Bay Alarm Medical Alert service?

If you would like to cancel, you may do so at any time. We do not charge a cancellation fee. You would just need to call us at 1-877-522-9633 to let us know that you are cancelling. Then mail back the base unit to us via UPS. You would need to get the tracking number, and make sure that we have received your package. Send it to the following address: Bay Alarm Medical Cancellations, 2600 Stanwell Dr, Suite 103, Concord, CA 94520.

What is Bay Alarm Medical’s refund policy?

BAM has a 14-day refund policy. The 14 days begins once you have received your Bay Alarm Medical Alert System. If you are dissatisfied with the service, you may return the equipment to us within those 14 days to receive a refund. The day that we receive the unit is the day that we will officially close out your account and issue the refund.

However, we will not issue refunds if you choose to cancel your services after your 14-day trial.

What is Bay Alarm Medical’s return/exchange policy on accessories?

If you are dissatisfied with your pendant, or want to exchange it for another model, you may send it back within 14 days of receiving it and we will do an exchange. Please call us at 1-877-522-9633 for exchange information.


warranty-info

What happens if the medical alert base station or pendant breaks?

Your medical alert base station and pendant are both protected under a warranty with Bay Alarm Medical. As long as the issue occurred because of normal “wear and tear,” or manufacturer defect, we will replace it at no cost. We must, however, charge to replace any equipment that is destroyed or lost, due to events beyond our control. We are now offering a Premier Protection Plan that you can purchase which includes a surge protector and the one-time replacement of your medical alert unit due to electrical power failures. Call us at 1-877-522-9633 for more information.

Does the Bay Alarm Medical Alert System come with a warranty?

Your medical alert base station and pendant are both protected under a warranty with Bay Alarm Medical as long as the issue occurred because of normal “wear and tear,” or manufacturer defect, we will replace it at no cost.

However, the system is not protected if it is damaged beyond our control. (e.q. water damage, power surge, is dropped and breaks, etc.)

Can I purchase an extended warranty for the Bay Alarm Medical Alert System?

For both our in-home and GPS models, you may purchase our Premier Protection Plan which includes a surge protector to keep your unit safe from power surges that may occur during electrical storms. This warranty also includes a one-time replacement of either device if damage were to occur and saves you from having to pay up to $250 for a replacement. Once the replacement is issued the warranty is void and you have the option of purchasing a new warranty.

Call us at 1-877-522-9633 for more information about our Premier Protection Plan.

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