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By requesting a quote from Bay Alarm Medical, you provide your consent for Bay Alarm Medical to contact you via phone, email, text, pre-recorded messages as well as your mobile number using automated technology regarding select offers.

See How It Works

Jim T. Miller and the team at KFOR shows the entire suite of Bay Alarm Medical’s medical alert services and discusses the importance of why every senior should have one.

Listen to Real Calls

Experience actual emergency calls from real Bay Alarm Medical customers

Customer is in physical pain and needs immediate emergency help

Bay Alarm Medical saves the life of a customer that needs help breathing

Customer falls but only wants to contact a family member (instead of 911)

America's #1 Rated Medical Alert Provider

If you have health issues or have a loved one that may need immediate medical attention, consider an emergency response solution from Bay Alarm Medical. The In-Home Medical Alert System uses your existing landline and installs in seconds, and offers an extra-large help button and clear hands-free two-way audio. Its landline, cellular, and fall detection coverage are a bit more expensive than the competition, but the system delivered the fastest overall response times and the best portable help button range in our tests. That makes it our Editors' Choice for in-home medical alert systems.

John R. Delaney | Contributing Editor, PCMag

The Bay Alarm Medical On-The-Go GPS Help Button is small, simply designed and easy to use. Even better, the response times to my calls were so quick that it gave me a real sense of confidence in the system’s ability to provide emergency help rapidly and effectively when needed.

Nicole Gregory | Contributor, Forbes Health

Bay Alarm Medical has the fastest average response time of any company we reviewed, at an average of 10 seconds, meaning that customers get the help they need sooner than with other companies. Bay Alarm Medical also scored highly in this category thanks to its generous 30-day free trial period, easy-to-navigate website with a live customer service chat feature, and its A+ rating from the Better Business Bureau.

Christopher Norman, GNP | Senior Care Expert Contributor, Caring.com

Overall, Bay Alarm Medical offers affordable and streamlined on-the-go and in-the-home medical alert systems and services that help seniors live more comfortably. With plenty of affordable add-on accessories and versatile on-the-go options ranging from the GPS help button to an SOS smartwatch — there’s a device that fits every unique need. As a family-owned business for decades, they’ve provided life-saving medical alert systems to over 100,000 customers and live by their code of ethics to provide transparency and protection for aging adults.

Amie Clark | Co-Founder & Senior Editor, TheSeniorList

Some medical alert smartwatches require a smartphone, but the Bay Alarm SOS Smartwatch is functional all on its own. It has two-way calling, so if you press the help button, you can talk directly to the dispatcher through the smartwatch (and you can also talk to your loved ones). It also features location tracking and a built-in step tracker. The battery life ranges from six to 18 hours, depending on usage, and the device is water resistant with a rating of IP67.

Kim Wong-Shing | Senior Associate Editor, CNET

Google Rating
4.7
Based on 7662 reviews
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The customer service at Bay Alarm was wonderful! She walked me through my options and was very helpful!
Traci Dondanville
Traci Dondanville
18:58 20 May 22
Very good, timely interactions with their staff. I recommend them.
Adlai Shawareb
Adlai Shawareb
16:50 20 May 22
Very good phone help when I had trouble setting up. Once I got it, set up was quick and easy. Thanks!
Fred Burks
Fred Burks
02:25 20 May 22
The staff was very friendly & knowledgable.
Kim Schmale
Kim Schmale
00:26 20 May 22
I don't give 5 star reviews for very many things, but for us, Bay Alarm Medical has earned it. The online reviews were good, so we went thru the very simple signup process. The rates were very... good, and the options were easy to understand. No pressure. No sneaky upsell.Through the course of the time we used Bay Alarm Medical, they did get panic button pushes on multiple occasions, quickly dispatched medical response, and notified us promptly - and kept trying if they didn't reach us. Very professional, and _nice_ (NOT always found out there).And finally, closing the service when our relative moved to a facility where monitoring is provided, closing out the service as about as simple as any transaction I've done.If the need arises for this service in the future, I would turn to Bay Alarm Medical first!read more
Marsh Jones
Marsh Jones
23:13 19 May 22
Great customer service. John A. handled my request professionally and efficiently.
Karen Smith
Karen Smith
21:57 19 May 22
This review is based solely on phone interaction with last customer service representive.
Connie Reynolds
Connie Reynolds
21:15 19 May 22
Bay Medical Alert is a great service for my mom. They are also very helpful when checking on my account
Diana Hara
Diana Hara
18:27 19 May 22
Great service
H. Sturmer
H. Sturmer
17:35 19 May 22
Jessica on the Billing team was very helpful and a pleasure to deal with.
Liz Butler
Liz Butler
11:31 19 May 22
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Google Rating
4.7
Based on 7662 reviews
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