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Customer is in physical pain and needs immediate emergency help

Bay Alarm Medical saves the life of a customer that needs help breathing

Customer falls but only wants to contact a family member (instead of 911)

America's #1 Rated Medical Alert Provider

If you have health issues or have a loved one that may need immediate medical attention, consider an emergency response solution from Bay Alarm Medical. The In-Home Medical Alert System uses your existing landline and installs in seconds, and offers an extra-large help button and clear hands-free two-way audio. Its landline, cellular, and fall detection coverage are a bit more expensive than the competition, but the system delivered the fastest overall response times and the best portable help button range in our tests. That makes it our Editors' Choice for in-home medical alert systems.

John R. Delaney | Contributing Editor, PCMag

The Bay Alarm Medical On-The-Go GPS Help Button is small, simply designed and easy to use. Even better, the response times to my calls were so quick that it gave me a real sense of confidence in the system’s ability to provide emergency help rapidly and effectively when needed.

Nicole Gregory | Contributor, Forbes Health

Bay Alarm Medical has the fastest average response time of any company we reviewed, at an average of 10 seconds, meaning that customers get the help they need sooner than with other companies. Bay Alarm Medical also scored highly in this category thanks to its generous 30-day free trial period, easy-to-navigate website with a live customer service chat feature, and its A+ rating from the Better Business Bureau.

Christopher Norman, GNP | Senior Care Expert Contributor, Caring.com

Overall, Bay Alarm Medical offers affordable and streamlined on-the-go and in-the-home medical alert systems and services that help seniors live more comfortably. With plenty of affordable add-on accessories and versatile on-the-go options ranging from the GPS help button to an SOS smartwatch — there’s a device that fits every unique need. As a family-owned business for decades, they’ve provided life-saving medical alert systems to over 100,000 customers and live by their code of ethics to provide transparency and protection for aging adults.

Amie Clark | Co-Founder & Senior Editor, TheSeniorList

Some medical alert smartwatches require a smartphone, but the Bay Alarm SOS Smartwatch is functional all on its own. It has two-way calling, so if you press the help button, you can talk directly to the dispatcher through the smartwatch (and you can also talk to your loved ones). It also features location tracking and a built-in step tracker. The battery life ranges from six to 18 hours, depending on usage, and the device is water resistant with a rating of IP67.

Kim Wong-Shing | Senior Associate Editor, CNET

Google Rating
4.8
Based on 11330 reviews
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Bay Alarm's staff was always on the job and always on the ball. They were very professional, and acted very quickly. We are leaving Bay Alarm Medical for only one reason, and that is because our mom... (89 yrs) has moved to the next phase of care. We were always confident that mom was in good hands with Bay Alarm. Thanks, Bay Alarm and staff!! -Jamesread more
James Sanchez
James Sanchez
02:11 08 Dec 23
Very courteous and helpful on the phone giving great info and answering questions.
Kelly Sionkowski
Kelly Sionkowski
19:21 07 Dec 23
Bay Alarm Medical response immediately to an emergency very good company
Ralph Cross
Ralph Cross
18:56 07 Dec 23
Fabulous service! We tried other devices for my elderly Dad and by far this was the best.
Lynn Anderson
Lynn Anderson
11:37 07 Dec 23
Very good company. Good customer service and reliable calls for help if needed.
Beth Lollis
Beth Lollis
23:51 06 Dec 23
Found them to be reliable, responsive, notified us when necessary and was reasonably priced. Thank you. We have aging family, we'll do business again
Donovan Cornish
Donovan Cornish
23:47 06 Dec 23
Rep, Bill was very helpful and took care of my problem and answered all my questions. Good job! Thank you! 🙂
Cindy Lange
Cindy Lange
23:19 06 Dec 23
been with Bay Alarm Medical for some time. recently the in home base unit quit working. a call to customer service and a new replacement was delivered in three days .. new unit... easy to hook up and works well as expected. Bay Alarm is always there when i need them. good people and good product ..read more
Palmer
Palmer
22:36 06 Dec 23
The system is fine, fairly easy to install with phone assistance!The wristband is big & cumbersome, it would be nice if the fob holder came in a color other than Black!
Sharon Maynard
Sharon Maynard
22:13 06 Dec 23
Your representative Tanisha was very kind, helpful and professional when dealing with my issue today.I hope your company recognizes her outstanding customer service skills!
Steven
Steven
20:45 06 Dec 23
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Google Rating
4.8
Based on 11330 reviews
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