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Google Rating
4.7
Based on 6621 reviews
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Prompt /. Courteous / efficient and helpful
David Friedman
David Friedman
15:29 30 Nov 21
Great service in a timely manner
Chuck Holder
Chuck Holder
02:53 30 Nov 21
Very helpful and knowledgeable agents including chat session and phone session. The instructions snail mailed did not match what was needed to set up a new account and a new set was emailed.
Ralph Wilhelm
Ralph Wilhelm
01:12 30 Nov 21
Very helpful
Doña Carriker
Doña Carriker
00:30 30 Nov 21
I contacted Bay Alarm about a change to my account. They were friendly and took care of the issue right away. Very good service.
T. Binkley
T. Binkley
18:01 29 Nov 21
As a former paramedic and now a practicing physician in Emergency Medicine I understand the need for this service. My brothers and I did a fair amount of research and chose Bay Alarm Medical. We... purchased a base unit and a wrist bracelet. The set-up was easy and the service is excellent. We just had our first actual call and the system/service worked exactly as advertised. Our mother simply needed a lift assist but the response was timely and professional. When I called customer service to review the call log the representative was also professional, thorough, and quite helpful. Very impressed and very happy with the system and the service thus far. Would definitely recommend.read more
Harold Guadalupe
Harold Guadalupe
17:59 29 Nov 21
Bay Alarm was an amazing company for the five-plus years we used them for my Mom after Dad died. They were very responsive to all our needs and I would highly recommend them.
lynn baker
lynn baker
16:45 29 Nov 21
I spoke to Melissa this AM to test my alarm. I hadn’t tested 10 months and she told me I should test ONCE A MONTH. I have marked my calendar and will try to get into the habit. The alarm did work... ! I appreciate Melissa going through all of my contact names as I had to change one. I think Melissa did a great job on catching me up and answerIng any questions!read more
Sandra Stearns
Sandra Stearns
16:22 29 Nov 21
Very responsive when needed. I like that they do testing of the equipment and detect when there is an issue and followup with the client and/or emergency contact to ensure no dispatch is needed.
Denise Bundick
Denise Bundick
23:47 28 Nov 21
Easy to use. Responds quickly when button pushed. Easy to enroll. Easy to cancel after my mom went into assisted living.Thank you for being there when we needed it.
Paula Rose
Paula Rose
22:18 27 Nov 21
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America's #1 Rated Medical Alert Systems

Consumers love Bay Alarm Medical. But, don't just take our word for it.

Bay Alarm Medical delivered the fastest overall response times and the best portable help button range in our tests"

- Alex Colon, PCMag.com

One of the most reliable and affordable medical alert devices on the market today"

- Jim T Miller, NBC Today

I think I’m careful, but you never know what’s going to happen."

- Jackie of Danville, CA

Google Rating
4.7
Based on 6620 reviews
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