Bay Alarm Medical

How do our Medical Alert Devices Work?

Get Rapid 24/7 Emergency Help at the Push of a Button.
  • Emergency medical help at the push of a button

    Need help? Simply push your emergency medical alert button. Remain calm. Help is on the way!

  • 24/7 medical alert monitoring from our call centers

    A trained, 24/7 live operator will speak to you over the console and make sure you're taken care of.

  • We'll send help

    If necessary, we'll contact friends, family, neighbors, and your local 911 emergency services.

Check out our How-To Videos

Sometimes, watching an example makes things so much easier. Check out our collection of videos to learn more about how our system works, our plans, and general information about Bay Alarm Medical.

Head over to our video page

Trustpilot
Best Medical Alert Provider of 2015 4 (411 reviews)
After researching multiple companies, it was easy to see that Bay Alarm was the best company to go with. The representative I worked with on the phone was both knowledgeable and friendly and I felt she had my interest in mind, not a quick phone conversation and sign up. Thank you for giving me and my family the peace of mind to know that I'm safer now than I've ever been. - Anna K, Mooresville NC
In-Home Medical Alert System
In-Home System
From $25/mo

Our most popular medical alert system. Get rapid 24/7 emergency push-button help today. Requires a traditional landline phone jack.

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Automatic Fall Detection
Automatic Fall Detection
From $35/mo

Add an extra layer of reassurance. The system will automatically place a call for help if you're unable to.

Compatible with both landline and cellular in-home life alert systems.

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Cellular Medical Alert System
In-Home Cellular
From $35/mo

For residents without a traditional landline. Get 24/7 medical alert protection without being tied to a phone cord. Powered by AT&T's 3G Network

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Mobile GPS Help Button
Mobile GPS Help Button
From $35/mo

The go-anywhere and do-anything, GPS-equipped medical alert system. Get on-the-go 24/7 protection!

T-Mobile

Powered by T-Mobile's Nationwide Cellular Network.

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Smoke & CO
From $39.95/mo

Get all the benefits of our 24/7 life alert system with the added benefits of monitored fire, smoke, and carbon monoxide protection. Requires a traditional landline phone jack.

For a limited time, sign up for our Monitored Smoke & CO service and receive a FREE Lockbox!

Call 1-877-522-9633 for details.

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3 Redundant USA Call Centers

Even our backups have backups.
Medical Alert USA Call Center

Reliability

A medical alert system is only as good as the 24/7 emergency call center that backs it up. Bay Alarm Medical works closely with our USA-based monitoring partner to create a network of highly reliable emergency response centers. Located in Ogden, Utah and Rexburg, Idaho, the two state-of-the-art centers are full duplicates of each other. If one station were to ever go offline, the other station would provide immediate emergency coverage.

Certified & Accredited

CSAA Five Diamond Certified

Both 24/7 emergency medical monitoring centers are CSAA Five Diamond Certified and undergo a rigorous certification process annually, commit to tough quality standards, and agree to random inspections by UL, a nationally recognized testing laboratory.

3 Call Stations

Bay Alarm Medical provides consultation, technical support and customer service from our headquarters in California. We keep 24/7 medical monitoring completely separate from our day to day business operations to ensure that all calls are rapidly responded to.

Family Owned & Operated Since 1946

Bay Alarm Medical has been protecting seniors for nearly 7 decades. Interested? Chat with one of our Care Consultants today!

Nationwide Coverage

Service available all across the United States including Alaska & Hawaii.

Med Alert System USA Coverage

Our medical alarm system is compatible with all standard phone lines, cable providers (Comcast, Time Warner, Cox) and VOIP solutions (AT&T, Verizon). See a detailed list of compatible digital phone providers.

Looking for something to work outside the home? Check out our GPS Mobile Medical Alert

Multi-Lingual Support

¡Hola, 你 好, Privet!

We support over 170 languages to effectively communicate with our non-English or English-as-a-second-language clients!

Popular options include:

  • Spanish
  • Chinese
  • Farsi
  • Vietnamese
  • Russian

See the complete list of supported languages.

Member Discounts Available

Ask about our AARP, AMAC & USAA Member Discounts.

Reviews

Excellent

Rated 9 out of 10 based on 411 reviews. See some of the reviews here.
May 26
Great Experience
Very professional and everyone was extremely helpful and knowledgeable.
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May 24
Still kicking.
Happily I have not had to activate the help button. No reason! Thank you.
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May 21
Relief
The patient has a great sense of relief and comfort in knowing that they are not alone even when there is no one at home. Bay Alarm is like a constant companion and makes everyone more able to resume some normal activities without fear of a loved one having a fall or needing care while they are out of the house. It is a wonderful feeling to know that care is right around the patients neck.
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May 21
Easy to Install, Thankfully No Reason To Use
Read all the positive reviews and ordering went as expected. The unit arrived quickly and was easy to install. The test went smooth. Thankfully I haven't had to use it yet but have no reason to think when and if it happens, it will all be as advertised. Customer service team is all very friendly and helpful.
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May 21
i like it
i have one question to ask i was told by some one that ever time that goes off you bill me for that i need to know if it is true please let me know
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May 12
I am very happy with the quick response and courtesy shown when I need help.
I am new to Bay Alarm Medical. When I have tested my wrist band and necklace at the end of the month they have been quick to respond and been very courteous and helpful. So far I am very satisfied with them.
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May 9
bay alarm medical
Superior customer service
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May 8
Peace of Mind
Ordering, payment and installation went very smoothly. Satisfied to date with the product. When the button was accidentally pushed, response was immediate and courteous. One small problem is the necklace itself- my mom is very petite and this button is large for her. She doesn't sleep with it on but keeps it nearby.
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May 7
Equipment Setup Easy
Setting up the equipment is easy. The device has a big red emergency button and the emergency bracelet is also well designed. Thanks for your service.
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May 6
Great response time
Have had great response time to my test calls. Haven't needed actual critical calls.
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May 4
BayAlarm
Easy to enroll; nice variety of options available for medical alerts; reasonably priced and very friendly and helpful staff.
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April 29
Peace of mind....
I did much research before choosing Bay Alarm Medical. They had fair pricing, no upfront equipment costs and no contract. I can return my equipment and stop service at any time. I am happy with my unit and the alert necklace is small and I don't really know I have it on.
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April 25
Bay Alarm Medical
We are new to this company. Our mother is 92 and living on her own for the first time in her life due to the passing of my 95 year old father. We set mom up with the medical alarm in February and have only had a couple times where we have had to talk to tech support and they were very helpful and polite! I have recommended the company to a co-worker who is in a similar situation with his father. Thank you for great service!
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April 22
Bay Alarm Proves Trust Worthy
I have not used the button I wear around my neck in an emergency. Twice it was pushed by accident. They were very quick to respond with a phone call both times. I appreciate the kindness shown to me . I feel they will answer promptly and take care of the my call when there is an emergency. Thank you, Bay Alarm.
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April 22
New customer
As a fairly new customer of the Bay Alarm, fortunately, I have had no problem that requires any help. The only thing that impressed me, and my family, was how considerate & helpful the people were to get it all set up. They explained everything and took us through it, step by step.
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April 21
Very Good.
They are right there for you.
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April 18
Rated best and there are probably none better but to be improved!
Rated best and there are probably none better but to be improved! We had problems setting it up; customer service was good and we got the unit operating. Lag time after pressing the button mjst seem like an eternity to anyone while in an emergency.
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April 16
Quite good.
I have only had the experience of having this unit for a short time. My only experience has been in testing it and getting a prompt response. I also had a problem with it getting set off accidentally when my telephone was out of order and there was an alarm. Unfortunately, I was not aware of what I needed to do to stop it until a family member happened to come in and turned it off. I think I might need a little more information on what to do.
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April 15
Bay Alarm - A company you can trust!
Having worked in the alarm industry for many years I know what to look for when choosing a company. Bay Alarm has great customer support, years of experience and I highly recommend them for their electronic security, fire monitoring and medical alert services. I trust Bay Alarm to keep my family safe.
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April 13
Bay Alarm
Bay Alarm excels in customer service, something lacking in todays busy times, thank you
Read more
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  • Call Us
    Call Us

    Get answers about our medical alert systems and rate plans before you buy.

    Call 1-877-522-9633

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