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Reviews

65 Years of Experience

And over 100,000 satisfied customers nationwide!

At Bay Alarm Medical, family and independence are values especially close to our heart. Now in our third generation of family management, Bay Alarm remains an independent, family owned and operated company. For over 60 years, our singular mission has been to protect the most important things in life — family, health and independence.

2012 Top Ten Reviews Gold Award
Don't let the name fool you. Bay Alarm Medical offers great service even if you do not live anywhere near a bay. This first-rate medical alert system wins our TopTenREVIEWS Gold Award based on its overall value, ideal combination of features and great customer service. Bay Alarm Medical can provide assistance to your loved one 24 hours a day, 365 days a year at the touch of one button. That's what all of the medical alert systems in our lineup do, but this company stands out by putting the customer first in so many ways – including no-hassle pricing, the best combination of hardware and fast, courteous service in 170 languages. Angela Parkinson
TopTenReviews.com
Bay Alarm provides reliable monitoring with reliable equipment at a really decent price. They're not the fanciest in the business, and they're not chasing the latest technology, but they're putting their money into hiring great people to do their customer service and emergency monitoring, and they're making it easy for the customers who choose to do business with them. Joe Thoron
ElderlyMedicalAlertSystems.com
I wanted to let you know that my mother has your medical alert system. On May 31st, she was having a heart attack and pressed her medic alert button. A calm woman acknowledged her by name and asked if she needed help. Because of the medic alert button, she is alive today. It was life or death with only a 90 minute window to save her. She had 2 stints put in her heart and is recovering at home. I just wanted to personally thank you for a wonderful service that worked perfectly. Jeanne Fitzgerald
Daughter
Richmond, CA
Just wanted to say "Thank You" again for helping me choose the Bay Alarm Medical Alert Service. It was nice to talk to you on the phone and get practical information about the service & re-assurance. Thank you for walking me through the steps especially the paper work. I like the system a lot and feel safer having it here in my home. I enjoyed your sense of humor! God bless you now and always, Dorothy Frincke
Sacramento, CA
Our daughter recommended Bay Alarm Medical to us. We met with the Sales Rep. Stacey Dalton. She was very knowledgeable about the service and spent time with us to make sure we understood the working of the systems. Oct 12 we had a storm that took down our power. Within a short time Bay Alarm Medical response team was calling us to make sure we were O.K. So glad to know how well the systems works. I have referred friends as I'm so pleased with the company. Roxy Pullam
Carmichael CA
After researching all the Medical Alert companies, I found Bay Alarm Medical had the right stuff for my parents. No confusing contracts, family owned, longevity, and already well know for their alarms systems. Customer service is excellent. Stacey Dalton is tops! I've referred several friends and family members who are also very happy. Thanks so much for the peace of mind your systems affords me and my family. Pat Frywald
Vacaville, CA
Thank you for the opportunity to tell why Advanced Wellness GCM recommends Bay Alarm Medical to my Clients. As a Geriatric Care Manager it is important for peace of mind and safety to the families and the seniors. I had a couple of seniors that fell and laid there for hours before a neighbor or a family member discovered that the senior needed help. Seniors want to stay in their own homes as long as possible and as a Geriatric Care Manager, I want to make that happen. Bay Alarm Medical is my first line of safety to keep the senior at home. Bay Alarm Medical offers customer service when many companies are going the other direction. You can call Stacey Dalton and she will assist the client as if it was her own Grandmother or Grandfather. I routinely received comments on Stacey Dalton and Bay Alarm Medical from all of my families on how effective and efficient. Thank you for your partnership with Advanced Wellness Geriatric Care Management and all of the seniors you have assisted. Helen Justice, GCM
Advanced Wellness Geriatric Care Management
Sacramento, CA
Help at Home Senior Care has referred many of our customers to Bay Alarm Medical because we know that they will receive quality service at a fair price that will help them remain safe in their home. Our local Bay Alarm Medical representative is caring and dependable and we feel secure that she will treat our clients with the same dignity and respect that we feel is imperative to customer satisfaction. Bridgett Hodkin
Help at Home Senior Care
Sacramento, CA
One of the things I really liked was the setup of our system. Stacey came in and tested it all throughout our house, including the utility room and outside. Additionally, we don't have to be home at the same time every month for the test, they do there test behind the scenes. Lastly, the price is very reasonable. George Costanich
Before Bay Alarm Medical, I would not have considered using a Medical Alert System, but now I would not go with out it. I like the reassurance I feel when I am at home, knowing help is always available if needed. Marge Coughanour
My mom was very happy with the quick service in getting the device delivered. We had to delay activation for couple of weeks and someone contacted us to see if there was a problem since they had not seen any signals yet. She had my sister call to get it installed and tested. Everyone was very helpful and took very few minutes to activate the service. She is 85 years old and feels secure knowing she has the service just in case something should happen since she does live alone. Her neighbors have a similar service they are paying much more and not as good of service. Anna Price
Anaheim, CA
I've always worried about my 87-year-old mother because she lives at home alone. She was using another alert service that required a family member be contacted to permit paramedics into her home. I found this inconvenient because my siblings and I live hours away. With Bay Alarm Medical I can be assured that an ambulance will be automatically be dispatched if needed and my mother will be provided with the proper care. It was so easy to sign up; the staff was very polite, informative, and helpful. Patti Calahane
Pacheco, CA
I am very pleased to say how easy it was to get the Bay Medical for my home. It was a very simple set up and the instructions are easy to follow.  I am on a fixed income, as most others that need this service, and I am saving much more than I was paying with my other service. I also like that there is no contract term to fulfill. I highly recommend this service to everyone that is home alone. Ruth Cockrill
Bay Alarm Medical exceeded my expectations. Lately, it seems I have a habit of falling. My wife wanted to make sure that when she's away, I would be looked after. This has helped us feel we have a back up we can always depend on. My friends are all in their 80s and with Bay Alarm Medical, we no longer need to be afraid of being alone. Robert Teichera
My sister and I feel so much better knowing my Mom has the service just in case she does fall or worse.  She lives by herself and is 86 and wants to remain independent so this helps her do so.  We just found out lately she has been having dizzy spells but know with the service we do not have to worry as much since she can simply hit the button to get help Anna Price